Customer Service Representative - Apiary Medical | Remote (Richmond, VA)

Customer Service Representative – Apiary Medical | Remote (Richmond, VA) Apiary Medical, a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing high-quality medical products, is seeking a Customer Service Representative to join its growing team. This full-time, remote role offers $20–$25/hour plus comprehensive benefits including health insurance, 401(k) with 4% match, paid holidays, and life insurance. The successful candidate will process orders, manage customer inquiries, and collaborate with internal teams to ensure accurate order fulfillment and excellent customer experiences. Key Job Details Job Title: Customer Service Representative Employer: Apiary Medical Location: Remote (Richmond, VA-based; hiring in CO, FL, MS, NJ, PA, SC, VA) Pay: $20–$25/hour Job Type: Full-Time Schedule: Monday–Friday, EST preferred Key Responsibilities Process customer orders, quotes, invoices, and payments Maintain accurate order entry and data management in NetSuite ERP Respond to customer inquiries via phone/email regarding orders, billing, and product information Contact purchasing departments for POs and payment instructions Coordinate with Finance on returns and adjustments Update customer records and delivery addresses Collaborate with Finance, GovCon, and Customer Experience teams to resolve discrepancies Ensure timely order processing before distributor cut-off times Build and maintain strong customer and vendor relationships Candidate Requirements Essential: 3+ years of customer service experience 3+ years of order entry or data entry experience Strong written and verbal communication skills Excellent attention to detail and data accuracy Ability to multitask and prioritize in a remote environment Experience with Microsoft Office (Excel required) Comfortable working with ERP systems Preferred: NetSuite ERP experience Background in healthcare, medical supply, or government contracting Benefits Competitive pay ($20–$25/hour) Medical, dental, and vision insurance (eligible after 30 days) 401(k) with 4% company match Company-paid life insurance and short-term disability Optional long-term disability, accident, and critical illness coverage Paid time off (PTO) 12 paid holidays Employee Assistance Program (EAP) About Apiary Medical Apiary Medical provides reliable medical products to healthcare providers and veteran communities nationwide. As a Service-Disabled Veteran-Owned Small Business , the company is committed to supporting military healthcare facilities, creating employment opportunities for veterans, and delivering exceptional customer service in a collaborative, mission-driven workplace. Application Process How to Apply: Submit your application via Apiary Medical’s recruitment channels. Highlight your customer service and order entry experience. Shortlisted candidates will be contacted for interview. Immediate start available. Apply for this role now Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment. #J-18808-Ljbffr