Case Manager III

Case Manager IIIThe Case Manager III provides assessment, monitoring, planning, linkage, and advocacy for the most appropriate services to individuals enrolled in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will effectively maintain and manage assigned caseload contingent on needs, strengths, abilities, and preferences of the individual served.Essential duties and responsibilities:Provide crisis intervention to address the immediate needs of the very low-income, chronic, and non-chronic homeless veteran populationAssess the individual's strengths, needs, abilities and preferences to assist in the development of housing goalsDesign and carry out a Housing Stability Plan for each householdMonitor progress daily and maintain accurate documentation of progress towards goals and services providedEnforce program rules and procedures to ensure compliance with all government and contract regulationsProvide client access to services and community resources as neededFacilitate the move to transitional and/or permanent, independent housing, when appropriateConduct home visits, when appropriateDetermine EligibilityProcess Temporary Financial AssistanceUtilize HSMIS for data collection/case recordOther responsibilities:Complies with all applicable training requirementsComplies with all company safety, personnel and operational policies and proceduresComplies with work schedule to ensure effective operations of Agency programsContributes positively as a member of a productive and cooperative teamPerforms other duties as necessary to fulfill the Vincentian CARES Mission.Employee benefits:Health InsuranceLife insuranceDental InsuranceVision insuranceShort- and Long Term Disability120 hours of PTO accrued biweekly starting at day 1 of employment13 Paid Holidays to include Employee’s birthday and Date of Hire403(b) with employer match up to 3%Required knowledge, skills and abilities:Able to speak, write and understand EnglishPossess basic computer skillsMust be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groupsFlexible work schedule including evenings, nights, weekends, and holidaysAbility to set appropriate limits, work under deadlines and multi-taskAbility to organize, prioritize, self-motivate, and deliver resultsExcellent communication and listening skillsPossess strong work ethicsSuccessfully pass Law Enforcement background screeningValid Florida driver’s license if driving an agency vehicle or a personal vehicle for company businessMust have reliable transportationParticipates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation processMission driven attitude supplemented with integrity and passionAdherence to the highest ethical standards, personally and professionallyA high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performanceEvidence of deep alignment with the Vincentian CARES Mission and ValuesAdditional knowledge, skills and abilities:Have basic knowledge of homelessness, severe and persistent mental illness, and substance abuseBasic knowledge of resources in the community available for veteran population, especially services and programs offered by the VAAbility to form partnerships in the community and seek out community resourcesStrong oral and written communicationsStrong organizational, time management and data management skillsStrong computer skillsProven ability to work effectively both individually and as part of a teamAbility to multi-task and problem solve under pressureAbility to provide customer service to difficult populationsEducation and experience:This position requires a minimum a bachelor’s degree in social work or related fieldMinimum two years’ experience serving homeless or at-risk families and/or individuals in crisisMust be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activitiesMust be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and OutlookMust demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providersCandidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populationsMust have a valid driver’s license as this job requires transportationVeterans preferredGeneral physical demands:These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Mental demands:Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.Work environment:Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.Vincentian CARES is an Equal Opportunity Employer.