Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2008 and is a small, close-knit team of two who take pride in providing professional, personal service to every customer. With a degree in Finance and Marketing and a background in sales, I bring both industry knowledge and a people-focused approach to the way we serve our community.

I’m a graduate of the University of Cincinnati, married, and the proud parent of adult sons. Family plays a big role in my life, and that same family-first mindset is reflected in the way our agency operates. We’re actively involved in the community through organizations like the Indian American Chamber of Commerce, the Loveland Foodbank, and the Little Miami River Chamber Alliance. Giving back and staying connected locally is an important part of who we are.

Our team enjoys PTO, paid holidays, health benefits, a Simple IRA, and support for work-life balance. We also cover licensing costs and enjoy team lunches and treats along the way. We truly operate as a family-first business that values both professionalism and personal well-being.
Our office culture is close-knit, loyal, and service-driven. We’re looking for someone who genuinely wants to help people, shows up reliably, and takes pride in being hardworking and professional.

If you’re looking for a supportive, family-oriented environment where you can make a difference, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nikki Shah - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.