Client Experience Coordinator

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and collaborating across multiple departments in a fast-paced environment.

This position plays a critical role in supporting remote Account Managers while serving as the primary point of contact throughout the customer order lifecycle. The ideal candidate thrives in a high-volume environment, enjoys multitasking, and takes pride in delivering exceptional customer service.


What You'll Do

• Serve as the primary point of contact for assigned customer accounts
  
  
• Support multiple remote Account Managers with daily customer needs
  
  
• Process high-volume customer orders with accuracy and urgency
  
  
• Enter and manage orders within D365/ERP systems
  
  
• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams
  
  
• Track shipments and proactively communicate delivery updates
  
  
• Resolve customer inquiries and service-related issues
  
  
• Process returns, claims, and customer documentation
  
  
• Research pricing, product information, and order details
  
  
• Maintain accurate customer records and documentation
  
  
• Help ensure a seamless customer experience from order placement through delivery
  
  

Qualifications

• 5+ years of experience in Customer Service, Client Services, Account Management, Inside Sales, Order Management, Logistics, or Sales Support
  
  
• High-volume transaction processing experience
  
  
• Outstanding customer service and communication skills
  
  
• Strong organizational and time management abilities
  
  
• Ability to prioritize multiple deadlines in a fast-paced environment
  
  
• Experience working cross-functionally with internal departments
  
  
• Intermediate Microsoft Excel skills, including Pivot Tables and exporting data
  
  
• Experience using ERP systems such as Microsoft Dynamics 365, SAP, Microsoft AX, or similar platforms preferred
  
  
• Associate's degree or equivalent professional experience
  
  

We're Interested In Candidates From Backgrounds Such As

• Manufacturing Customer Service
  
  
• Industrial Distribution
  
  
• Logistics
  
  
• Supply Chain
  
  
• Inside Sales
  
  
• Sales Support
  
  
• Customer Success
  
  
• Banking
  
  
• Mortgage Servicing
  
  
• Financial Services
  
  
• Account Management
  
  
• Order Management
  
  

What Makes Someone Successful

• Positive and customer-focused
  
  
• Organized and detail-oriented
  
  
• Comfortable managing multiple priorities
  
  
• Adaptable in a fast-paced environment
  
  
• Proactive and resourceful
  
  
• Confident handling time-sensitive customer situations
  
  
• Driven to provide exceptional service
  
  

Why Join This Company?

• Direct hire opportunity with a stable, growing organization
  
  
• Competitive salary of $55,000-$57,000
  
  
• Opportunity to work alongside Sales, Operations, Logistics, Finance, and Supply Chain leaders
  
  
• Collaborative and supportive team environment
  
  
• Exposure to multiple areas of the business
  
  
• Career growth and advancement opportunities
  
  
• Variety in your day-no two days are the same
  
  
• Opportunity to make a direct impact on customer satisfaction and operational success
  
  

If you're looking to join a collaborative team where you can build relationships, solve problems, and grow your career in a customer-facing operations role, we'd love to hear from you.

Pay Details: $55,000.00 to $57,000.00 per year

Search managed by: Matt Fulghum


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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