Agent, Guest Service Lead

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Our Lead Guest Service Agents are ultimate problem-solvers and a vital position for our operations. You will lead our guest service tour-desk operations while providing excellent service to our guests and employees. The Lead Guest Service Agent will apply knowledge of company products optional tours services local information policies and procedures while supporting the overall goals of the company.

Responsibilities

• Provide excellent customer service and analyze guest situations investigate problems and determine solutions within company policies procedures and guidelines.
• Routinely coordinates passenger activities and services.
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Maintain records reports logs and files in accordance with company policies procedures and guidelines.
• Keep work areas organized clean and sanitized.

Requirements

• Proficiency in the use of computer business applications with working knowledge of computerized point of sales (POS) systems.
• Proficiency in the use of computer business applications.
• Three (3) years of experience in positions involving customer service operations preferred.
• Current valid drivers license with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Companys clean driver eligibility requirements.
• Must be able to lift 50 lbs/25 kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing where available.
• Dedicated to delivering excellent customer service to all guests coworkers and vendors.
• Dedicated commitment to a diverse equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g. H-2B status).

Knowledge Skills & Abilities:

• Ability to organize and prioritize work maintain attention to time constraints while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin disability or protected veteran status.

Required Experience:

Unclear Seniority