Network Support Technician

Title: Intermediate Network Support Technician The Florida Department of Transportation (FDOT) is seeking an Intermediate Network Support Technician to support enterprise network and infrastructure operations. This role is responsible for monitoring, maintaining, and optimizing network systems, serving as a Tier 3 escalation resource, and supporting infrastructure modernization initiatives. The ideal candidate will have hands‑on experience with enterprise networking, server infrastructure, virtualization platforms, and advanced troubleshooting in a production environment. Key Responsibilities Monitor and resolve network-related incidents and service requests escalated from the Service Desk Serve as a Tier 3 escalation resource to diagnose and restore degraded or unavailable network services Install, configure, maintain, and support enterprise network infrastructure, including switches, wireless access points, firewalls, and cabling Monitor, configure, and optimize Aruba network switches and wireless access points Install, maintain, and support physical servers used for network and infrastructure services Administer virtual server environments (Hyper‑V and HCI), including provisioning, maintenance, and high‑availability configurations Perform advanced network troubleshooting to identify root causes of outages and performance issues Design and implement secure access controls, file server permissions, client configurations, and group-based ACLs Collaborate with IT teams to resolve cross‑functional network, server, and application issues Participate in network refreshes, wireless upgrades, server replacements, and infrastructure modernization projects Document configurations, troubleshooting steps, and resolutions according to departmental standards Coordinate vendor support and service calls, including warranty and non‑warranty repairs Maintain accurate records of network incidents, repairs, and vendor interactions Evaluate, test, and recommend network technologies to improve performance and reliability Provide technical guidance and knowledge transfer to other technicians Perform other related duties as assigned Required Experience Minimum 2 years of relevant IT experience supporting network and infrastructure systems Experience troubleshooting enterprise network environments and infrastructure components Experience with virtualization platforms such as Hyper‑V and HCI Familiarity with enterprise networking concepts including switches, VLANs, wireless networks, and access controls Education Bachelor's or Master's degree in Computer Science, Information Systems, or a related field One year of relevant work experience may substitute for one year of education Physical Requirements Ability to lift up to 50 lbs Ability to stoop, climb ladders, squat, push, crawl, and bend Ability to work outdoors in various weather conditions Core Competencies Strong initiative and ability to work independently Excellent written and verbal communication skills Professional customer service orientation Strong decision‑making and problem‑solving abilities Flexibility and adaptability to changing priorities Strong interpersonal and teamwork skills Leadership and collaboration capabilities Commitment to quality assurance and documentation standards Seniority Level Entry level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting Tallahassee, FL $75,000.00-$80,000.00 #J-18808-Ljbffr