Quality Manager

Job Title Quality Manager Division 40 Job Location MNP, Madison Heights, Michigan Job Schedule Dayshift Monday - Friday; some weekends and evenings may be required About Us MNP is an award-winning fastener manufacturer specializing in diameters from M3 to M24. Established in 1970, it is a family-owned business with core values of Humility, Integrity, Trust, Compassion and Dedication. MNP controls the complete manufacturing process from the annealing of the raw coiled steel through heading, rolling, heat treating, plating, coating, packaging, and distributing. Employees at MNP work together in teams yet work without constant supervision. MNP seeks to promote from within and offers training and development at all levels of the organization; 75% of all leadership positions are held by employees who were promoted from within. About the Role The Quality Manager oversees the quality of our company's manufacturing output and ensures our manufacturing processes are consistent to meet government industry standards and customer expectations. Responsibilities Customer Concern Management: receive, track, assess, and respond to customer issues within 24 hours and close on time, including customer/supplier visits to identify root cause and actions. Internal Quality Concern/DMR Candice process management for timely and appropriate containment, disposition, corrective action, and analysis. Audit System Compliance: IATF 16949, ISO 14001, ISO 17025, and customer specific systems – including Root Cause, Corrective, and Preventative Action (5Y/8D/DDW, etc.). Develop and maintain SOPs and Operator Work Instructions; conduct training as appropriate. Maintain Process Control Plans, PFMEA’s and RPN Reduction Plans. Conduct and manage Layered Audit program to assure control plan adherence and applicability. Manage Continuous Improvement process/QOS using customer feedback, internal isolation, and sort‑out details; track Cost of Poor Quality and other key quality metrics. Support Shop Floor Operations: daily process compliance management and assistance to operators with troubleshooting. Conduct and support Management Review Process; Continuous Improvement and ISO/TS 16949 Compliance. Support New Business APQP/PPAP process, Gage MSA, SPC/Cpk/Ppk processes and new part set up in SRP (shop floor database). Quality Leadership: foster a culture of teamwork and lead/ support cultural change in the quality function, transitioning from reactive quality management to a preventive approach. Qualifications and Experience Degree in business management, engineering, or a related field. At least 5 years in the manufacturing quality management field. Strong communication skills – written, computer, verbal, phone/web conference. Proficient with MS Office software (Outlook, PowerPoint, Excel, Word). Familiarity with GM, Ford, & Chrysler automotive supplier requirements. ISO/TS 16949 Auditor training certificate. Efficient time‑management, multi‑tasking, and teamwork skills in a high‑pressure environment. Experience leading and managing employees/teams. Strong ethical and moral convictions. Benefits Along with competitive pay, MNP offers BCBS medical, dental, and vision insurance; company‑paid life insurance; flexible spending account; short‑term and long‑term disability; 401(k) and 401(k) match; discretionary profit‑sharing. Aflac products are also available. Additionally, an onsite health clinic is provided in Utica. Optional employee wellness activities include diabetes, blood pressure, and weight control management; onsite personalized retirement counseling; employee referral bonuses; access to volunteer opportunities such as Gleaners and other service drives; employee recognition for anniversaries, birthdays, and special events; discounts on autos, cell phones, and more; and social activities such as team meetings and outings. This job description is not intended to be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the company. We are an equal opportunity employer and a second chance employer. We give consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, and any other related State or Federal protected classes or characteristics. Able to pass a pre‑employment, post‑offer physical and drug screen. Able to pass a background check. #J-18808-Ljbffr EmergencyMD