Automotive Used Car Sales Manager

Job Description Job Description Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience. The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs , and thrives in a fast-paced, high-volume dealership environment. What You’ll Do (Key Responsibilities) Sales Leadership & Team Management Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets Conduct daily sales meetings, one-on-one coaching, and performance evaluations Set expectations around lead handling, customer follow-up, and closing efficiency Used Vehicle Strategy & Performance Manage used vehicle sales performance, including volume, front-end gross, and turn rate Analyze market data, online pricing, and competitor activity to ensure competitive positioning Work with leadership to establish sales goals and performance benchmarks Inventory, Merchandising & Pricing Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging Monitor recon timelines and coordinate with service to improve speed to market Ensure vehicles are merchandised effectively online with competitive pricing and photos Customer Experience & CSI Maintain a customer-centric culture focused on transparency and trust Handle customer escalations professionally and ensure positive resolutions Drive repeat and referral business through exceptional customer satisfaction Process, Compliance & Technology Ensure compliance with dealership policies, processes, and lender requirements Utilize CRM and DMS systems to track performance and manage sales pipelines Support desking, structuring deals, and lender communications as needed What We’re Looking For (Qualifications) 3–5+ years of automotive sales management experience , with a strong focus on used vehicles Proven success managing used car inventory, pricing, and profitability Strong leadership, coaching, and team-development skills Excellent communication, negotiation, and interpersonal abilities Working knowledge of dealership operations, finance, and inventory metrics Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.) Ability to thrive in a high-volume, performance-driven dealership High standards of professionalism, integrity, and confidentiality Compensation & Benefits Competitive compensation plan (salary + performance-based incentives) Health, dental, and vision insurance Life insurance options 401(k) with company match Paid time off Career growth opportunities within a respected dealership group Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile? Strong used vehicle inventory and acquisition strategy Supportive leadership team and collaborative culture High customer traffic and brand recognition Opportunity to directly impact profitability and dealership growth Equal Opportunity Employer Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.