Technical Customer Support Representative (Hybrid or Remote)

Technical Customer Support Representative (Hybrid or Remote)

Work Location: Portland, OR Your Career. Your Impact. Our Future. At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what's next. With a long history of innovation and a pioneering spirit, we're a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you're ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT

• The Technical Customer Support Representative acts as the product technical communication link between the customer and the organization for Oregon Tool's Forestry, Lawn & Garden, and Outdoor Power Equipment products.
• This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool's products, with only the most complex problems needing to be escalated up.

THE DETAILS

• Product Technical Customer Service
• Responds to customer inquiries via email, phone, or web with correct part recommendations
• Provides technical support on product use, maintenance, and troubleshooting
• Acts as a liaison between customers and product teams
• Attends training to stay updated on new products
• Administrative Support
• Assists with internal/external training logistics and event coordination
• Manages training records and issues certificates
• Handles shipping of warranty/goodwill parts
• Performs general administrative duties as needed

QUALIFICATIONS & SKILLS

• Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent
• Minimum of 6 years' experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years' experience working in a customer service capacity or related role with outdoor power equipment products
• Ability to effectively handle a high level of phone and email contact with customers and other employees
• Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
• Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
• Excellent written and verbal communication skills using technical and non-technical terms
• Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $56,000 to $67,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan* Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire
• Complimentary snack and coffee/tea to keep you fueled
• Onsite cafeteria offering a variety of convenient options
• Onsite Physical Therapist
• Onsite Fitness center
• Public Transit access
• *Based on geographic location and company performance.

WHO WE ARE:

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether.