Senior Client Relations (f/m/d)

As a Senior Client Relations manager, you will be the strategic engine behind our enterprise partnerships, turning high-level vision into operational success. You will take full ownership of the end-to-end journey for our most valued partners, navigating complex technical and business landscapes from UA Managers to Lead Developers. Combining deep SaaS business logic with a proactive growth mindset, you will lead seamless onboardings and identify key opportunities to drive expansion revenue. At justtrack, we build a SaaS business that provides app and game publishers with an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long‑term growth mindset. What you will do: Set up and refine the overall architecture of how justtrack manages and scales its client relationships. You define the "gold standard" for our account management processes. Lead the end-to-end onboarding of new partners, ensuring they integrate seamlessly with the justtrack platform and see immediate value. Act as the primary point of contact for medium to large enterprise clients, navigating conversations from UA Managers to technical Lead Developers. Proactively identify growth opportunities within your portfolio to drive expansion revenue and maximize the lifetime value of each partner. Analyze complex performance data to provide actionable recommendations, ensuring a balance between client satisfaction and our internal business logic. Use CRM and ticketing systems to bridge the gap between client needs and our product/tech teams, ensuring technical issues are resolved with the right priority. Who you are: You have a proven track record working in a SaaS environment; you understand subscription lifecycles and the importance of retention. Minimum 4+ years in Account Management or Customer Success, ideally within the mobile ad‑tech or gaming ecosystem. You are comfortable using CRMs (e.g., Salesforce/HubSpot) and ticketing systems (e.g., Jira/Zendesk) to manage workflows. You are a master of Google Sheets and can translate raw data into a compelling growth story. You have a deep understanding of business logic. Fluent in English; German language skills are a bonus. Benefits to Support Your Ambitions Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals. Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home. Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in‑house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP). Thrive Where You Work: Enjoy the Alster Lake view from our central office with top‑notch equipment, fun open spaces, and a large variety of snacks and drinks. Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too. We welcome applications from people who will contribute to the diversity of our company. #J-18808-Ljbffr Medium