Client Service Specialist

Call Center Representative

On-site in Pontiac, MI

Full-time, MondayFriday, 8-hour shift with a 1-hour lunch break

Looking to make a difference and use your client service skills to assist others? This entry-level opportunity is for people who are ready to turn their skills into a long-term career. No mortgage or office experience is required. We'll provide paid training, ongoing support and opportunities to grow every step of the way.

Turn the experience you already have into your first corporate career. We'll train you for what comes next. As a Call Center Representative, you'll play an important role in delivering an outstanding experience for our clients. You'll be the first point of contact for incoming calls, helping answer questions, solve problems and provide support when it's needed most. Through strong communication, attention to detail and a positive attitude, you'll help build trust with our clients while contributing to our mission of making homeownership more accessible across the country.

What You Will Be Doing

Handle a high volume of inbound and outbound calls

Deliver friendly, professional and solution-focused service

Resolve client requests via email

Answer client questions and resolve concerns efficiently

Research issues and identify the best path forward for clients

Accurately document conversations and updates in company systems

Navigate multiple systems and screens while speaking with clients

Collaborate with teammates and business partners to solve problems

Meet quality, service and performance goals

Continue learning through coaching, training and professional development opportunities

What We Need From You

Must Have Qualifications:

High school diploma or equivalent

1+ year of customer service experience

Comfortable speaking professionally on the phone

Basic computer proficiency, including Microsoft Office products and working across multiple screens

Strong verbal and written communication skills

Ability to stay organized while managing multiple priorities

Nice to Have Qualifications:

1+ years experience in mortgage servicing

Bilingual in English and Spanish

The Place & The Perks

Paid training

96 hours of PTO during your first year

Paid holidays

Health, dental and vision insurance

401(k) with company match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Free 24/7 on-site gym

On-site basketball court

Free fruit, coffee and soft drinks

Free company sports leagues

Employee resource groups and community events

Professional development opportunities

Clear growth paths to leadership

About UWM:

United Wholesale Mortgage (UWM) is America's #1 mortgage lender. We partner with independent mortgage brokers across the country because we believe they provide a better homebuying experience. Through exceptional client service, innovative solutions and a commitment to our partners' success, we help make the mortgage process faster, cheaper and easier for the homebuyers they serve.

Disclaimer

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.