Pre-Service Representative

Department and Compensation Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Essential Duties and Responsibilities Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. Answer incoming phone calls and direct appropriately to team members. Convey a professional image by adhering to the established dress code. Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepare patient disability and out‑of‑work/school paperwork. Discuss financial obligations and explain regulatory forms, as well as answer any questions. Work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understand the practice and hospital strategic plan. Support plans, policy and procedures, and initiatives within the scope of the department’s expectations and role. Represent AMC and support the ideals and principles of the department, the Practice, the Hospital and the Center. Exemplify Albany Med CARES guiding principles. Be a champion to ensure an optimal patient experience. Understand and promote patient and employee safety as the top priority. Promote a safe environment and promptly report issues. Understand patient safety goals. Qualifications High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office is a plus. Excellent customer service skills. Ability to multi‑task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; elevate issues as needed. Strong teamwork skills and work ethic. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr Albany Medical Center