General Manager

Restaurant General Manager

Capriottis Sandwich Shop is a rapidly expanding fast-casual restaurant brand with more than 100 locations nationwide and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti's is committed to delivering an outstanding guest experience every day. We are seeking a motivated and experienced Restaurant General Manager to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for. If you are a strong leader who thrives in a fast-paced restaurant environment, enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand.

The Restaurant General Manager is responsible for the overall success of the restaurant, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands-on leadership role oversees restaurant operations, staff development, food quality, guest service, and financial performance while maintaining Capriotti's high standards for hospitality and operational consistency.

Responsibilities

• Recruit, hire, train, and retain high-performing restaurant team members
• Coach and mentor employees through Capriotti's structured training programs
• Build a positive, motivated, and team-oriented culture
• Create schedules and manage staffing levels to support efficient operations

• Ensure food quality, food safety, and presentation meet Capriotti's brand standards
• Oversee daily restaurant operations including food preparation, service, and cleanliness
• Maintain compliance with all health, safety, and sanitation guidelines
• Manage cash handling, deposits, and financial reporting accurately

• Deliver exceptional guest service and hospitality on every visit
• Model Capriotti's "CAPtivating Service" culture through leadership and example
• Encourage suggestive selling and upselling to enhance the guest experience

• Monitor labor costs, food costs, and operational expenses
• Analyze restaurant performance metrics and identify opportunities for improvement
• Support local marketing initiatives and community engagement efforts

• Maintain professional communication with employees, guests, vendors, and leadership
• Demonstrate adaptability and problem-solving in a fast-paced environment
• Foster accountability, teamwork, and trust across the restaurant team

What We're Looking For

• 2+ years of restaurant management experience (fast casual, quick service, or hospitality leadership preferred)
• Proven ability to lead, coach, and motivate restaurant teams
• Strong organizational, time management, and problem-solving skills
• Excellent communication and interpersonal skills
• Experience managing restaurant operations, scheduling, inventory, and labor
• Comfortable using POS systems and basic computer software
• Must be at least 18 years old

Physical Requirements

• Ability to work in temperatures ranging from 0°F to 100°F
• Ability to stand, walk, and move throughout the restaurant for extended periods
• Ability to lift and carry up to 50 lbs. and balance up to 25 lbs. over distances of up to 50 feet

Why Join Capriottis?

• Join a rapidly growing national restaurant brand
• Opportunities for career advancement and leadership development
• A supportive, team-focused workplace culture
• A chance to lead a team delivering award-winning food and exceptional hospitality

At Capriotti's, we believe in developing future leaders and promoting from within. If you are passionate about great food, great people, and great service, Capriotti's offers the opportunity to build a long-term career in restaurant leadership. Apply now, if you are a good fit for this role! We look forward to meeting you! Compensation: $50,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti's was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti's mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.