Assistant Surgical Services Technician

Job Summary: Provide essential support to nursing practices and patient care delivery through a blend of direct assistance, communication, client care support, and clerical duties. This role emphasizes patient- and family-centered care within a setting that values best practices and exceptional customer service. Essential Responsibilities:Fiscal Responsibility: - Complete assigned tasks within designated timeframes. - Manage transportation duties and promptly report any equipment malfunctions. - Maintain cleanliness and organization of work areas, restock supplies, and assist with operating room turnover. - Adhere to staffing and scheduling policies, including timely communication regarding shift availability and schedule changes. Quality: - Collaborate as a team member in continuous quality improvement initiatives. - Apply sound judgment in caring for patients considering their age and diagnosis. - Suggest improvements to enhance patient experience and service. - Stay current with relevant policies and procedures. Patient Satisfaction: - Advocate for patient rights and promote a positive care model. - Enhance patient comfort by providing necessary items and clear instructions to reduce anxiety. - Communicate effectively to improve patient care satisfaction. Patient Safety: - Ensure all patient documentation is complete and accurate before transport. - Safely transport surgical patients within the facility, verifying identity and special needs. - Assist nursing staff with patient transfers and communicate any changes or delays. - Maintain aseptic techniques and respond appropriately to emergencies. Professional Growth: - Recognize personal limitations and seek assistance or training as needed. - Share knowledge with colleagues and participate in orientation and cross-training. - Demonstrate leadership and contribute to departmental goals and initiatives. Customer Service: - Uphold high standards of customer service and ethical behavior. - Foster positive communication with patients, families, physicians, and team members. - Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You) to engage patients and families. - Maintain a professional and calm environment, adapting to staffing and assignment needs. Education & Experience: - High school diploma or equivalent required. - Proficiency with computer skills required. - Area-specific education may be required and maintained upon hire. Work Shift: First shift, full-time, 40 hours per week. This position is located in a regional healthcare facility serving the Midwest region of the United States. MLee Medical Employment