Pharmacy Technician

Description 1. Pharmacy Technician: The Pharmacy Technician position exists to support the pharmacist(s) in completing the duties associated with entering, processing, and managing drug therapy orders, interpreting and dispensing prescriptions, maintaining patient and pharmacy records and other professional activities. This position is also responsible for collaborating with and supporting the Lead(s) and Supervisor(s) in day to day activities, issue resolution, and completion of project tasks. This position should also be a subject matter expert in all pharmacy operations functional areas. Responsibilities: -Assist the pharmacist with the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, corporate/departmental policies and procedures by accurately interpreting healthcare provider's prescription orders, entering into the core pharmacy system; notifying the physician of any incomplete or incorrect prescription information; effectively performing the physician outreach process when appropriate (within the legal limits of the pharmacy technician authority). -Assist the pharmacist in obtaining accurate verbal orders for product replacement and obtain accurate missing prescription information from the healthcare provider. May manage the patient adherence process and schedule medication deliveries in accordance to Pharmacy Solutions guidelines. -When needed, assist patients with treatment compliance by entering/updating current medications, allergies and medical conditions and triaging calls to Nursing and/or Pharmacists when necessary. -Use internal and web tools to communicate with health insurance payors and providers to investigate benefits and transmit test claims (if applicable) to verify prescription coverage. -Identifies and recommends process/system improvements that increase efficiency and productivity of pharmacy operations functional areas and communication of ideas with supervisors. -Interact professionally and efficiently with other internal and external teams to assure accurate provision of services to the patient. -Identify and collaborate with all necessary personnel to determine objectives; support changing business priorities by executing or overseeing completion of specific tasks to support patients, products, or services provided by Pharmacy Solutions. Examples included but not limited to, handling inbound/outbound calls, prioritization of work, organize and perform testing as business requires, and other tasks as designated by management. -Maintain current Illinois Certified Pharmacy Technician licensure and CE requirements as necessary. 2. Fulfillment Technician: Purpose Statement 2-3 Sentences: Describe the primary goals objectives or functions or outputs of this position: The Fulfillment Technician position exists to assist the pharmacists in the activities associated with fulfillment of prescription orders. The technician will assist the pharmacists in day to day activities of picking labeling packing and shipping orders. This position will collaborate with the team leads and department managers to meet the delivery expectations of patients. Major Responsibilities: - Assist pharmacists in the fulfillment of orders by completing the duties of picking labeling packing and shipping of orders. - Identify and collaborate with Pharmacy Solutions Inventory Planner to manage inventory of medications and commodities. - Assist in restocking commodities used during Pick Pack and Ship activities. - Meet performance standards in alignment with predefined metrics and KPIs. - Identify and recommend process/system improvements that increase efficiency and productivity of fulfillment operations and communication of ideas with supervisors team leads and managers. - Deep understanding of all aspects of the fulfillment technician role and a resource for the pharmacy technician and fulfillment team lead. - Additional responsibilities may be added as deemed necessary for the business by Pharmacy Solutions Management. - Interact professionally with other healthcare professionals working in the pharmacy to assure accurate provision of services to the patient. - Maintain current licensure and CE requirements as necessary. Promote the AbbVie Way and influence positive culture. Skills Pharmacy, Pharmacy technician certificate, Pharmacy technician license, pharmacy technician customer service, order entry, order processing, Retail pharmacy Top Skills Details Pharmacy,Pharmacy technician certificate,Pharmacy technician license,pharmacy technician customer service Additional Skills & Qualifications Why Call Center Experience Matters The Pharmacy Tech role has evolved into a call-heavy environment, very different from retail. Candidates with specialty pharmacy or strong call center backgrounds tend to perform best. Ability to handle 30-40 calls/day, with: 8-9 min average handle time 3-5 min after‑call work Efficient wrap‑up and movement to the next call Experience & Credentials Req says 2-5 years retail, but any pharmacy setting is acceptable. License + certification required (IL law allows a 2‑year window to obtain certification, but AbbVie prefers candidates who already have both). If a candidate doesn't have call center experience, that's okay as long as they clearly understand the environment and expectations. -Must have a flexible work schedule, ability to work between the hours of 7am and 7pm. -A minimum of 3-5 years' experience within a Specialty Pharmacy or Retail/Mail Order Pharmacy, PBM, or healthcare provider setting; familiarity with medical record handling/documentation; prescription data entry; high quality customer service and inter-professional communication; strong core insurance (Medical and Pharmacy benefit) knowledge; knowledge of on-line verification systems or similar experience is preferred. -Must have a strong attention to detail, ability to make high-quality decisions and operate under general supervision. -Must have the ability to communicate clearly and professionally with other healthcare professionals. -Ability to express ideas clearly in written and oral communications preferred. -Ability to complete individual tasks, have collaborative and cross-functional acumen, and have the ability to effectively manage time by adhering to deadlines required. -Strong computer skills required including accurate data entry, including but not limited to Microsoft Word or Excel software applications. - Certified Pharmacy Technician license in the state of IL Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of North Chicago, IL. Pay and Benefits The pay range for this position is $25.05 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in North Chicago,IL. Application Deadline This position is anticipated to close on Aug 3, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.