Case Manager at Laura's House Emergency Shelter / Bi-Lingual Spanish Preferred- Full Time

Job Description

Job Description

Case Manager / Advocate

Reports To: Lead Care Manager
Status: Non-Exempt
Location: Emergency Shelter

Join One of Orange County's Best Places to Work!

Voted Top Places to Work by the Orange County Register 2025 an Voted Best Places to Work by Orange County Business Journal – 2019

At Laura's House, we believe every survivor deserves safety, dignity, and compassionate support. We are seeking a dedicated and trauma-informed Case Manager / Advocate to join our Emergency Shelter team and help empower individuals and families impacted by domestic violence.

In this role, you will provide comprehensive case management services, crisis intervention, advocacy, and community outreach to survivors residing in shelter or accessing services in the community. You will play a key role in connecting clients to resources, building partnerships with community agencies, and supporting survivors on their path toward healing, stability, and independence.

This is an opportunity to make a meaningful impact while working alongside a collaborative, mission-driven team committed to ending domestic violence and strengthening our community.

J ob Responsibilities

Client Advocacy & Case Management

• Develop individualized case management plans that address clients' immediate and long-term needs, including:
  • Housing
  • Safety planning
  • Financial stability
  • Medical care
  • Education and employment
  • Emotional wellness
  • Family support
• Conduct intake assessments by phone and in person for shelter residents and community-based clients.
• Provide crisis intervention and emotional support as needed.
• Facilitate support groups and client-centered programming.
• Assist clients with transportation and referrals to community resources.
• Maintain accurate, timely, and confidential client records and documentation.
• Enter data and prepare reports to support agency and contract requirements.
• On Call responsibilities (on a rotation basis)
• Community Outreach & Collaboration
• Build and maintain strong partnerships with community organizations and service providers.
• Represent Laura's House at community meetings, outreach events, and networking opportunities.
• Help raise awareness about domestic violence and available survivor services through outreach and education efforts.

Team & Shelter Support

• Enforce shelter policies and procedures in a respectful and trauma-informed manner.
• Support other shelter departments and programs as needed.
• Supervise volunteers when assigned.
• Participate in agency events, trainings, and team initiatives.
• Perform additional duties as assigned to support program operations.

Experience and QualificationsEducation & Experience

• Bachelor's degree in Social Work, Human Services, Social Sciences, or a related field - or equivalent experience.
• At least one year of case management, advocacy, or related experience preferred.
• Domestic violence advocacy experience strongly valued.
• Completion of a 40-hour Domestic Violence Training required (may be completed after hire).

Skills & Qualifications

• Trauma-informed, compassionate, and client-centered approach.
• Strong verbal and written communication skills.
• Ability to manage sensitive situations with professionalism and empathy.
• Excellent organizational and documentation skills.
• Basic computer proficiency.
• Bilingual Spanish preferred.

Additional Requirements

• Valid driver's license, reliable transportation, and current auto insurance.
• Successful completion of Live Scan/background screening and drug test.
• Ability to occasionally lift or move up to 25 pounds.
• Employee is occasionally required to stand, walk, sit, use hands to finger handle or feel, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Flexibility to work evenings and weekends as needed.

Our Commitment to Confidentiality & Professionalism

This role requires strict confidentiality regarding all client, staff, volunteer, and agency information, with exceptions required by law.

Team members are expected to maintain healthy professional boundaries, represent the organization positively, and contribute to a respectful and supportive workplace culture.

Why Join Us?

By joining Laura's House, you become part of a compassionate team dedicated to creating safer futures for survivors and their families. Your work will directly impact lives by helping individuals access safety, healing, stability, and hope.

Equal Employment Opportunity

Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, citizenship status, religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), creed, political affiliation or belief, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, age, gender (including gender identity and gender expression), gender transitioning, physical or mental disability, physical handicap, national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), marital status, ancestry, medical condition, genetic characteristics, genetic information, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, updating personal information based on a lawful change of name, social security number, or federal employment authorization document, Employee's receipt of public assistance (such as Medi-Cal), or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.