Senior TOC Analyst (Tier 3)

Senior Technology Operations Center Analyst

We are seeking an experienced Senior Technology Operations Center (TOC) Analyst to serve as a top-level escalation resource within a growing operations environment. This role plays a critical part in incident management, advanced troubleshooting, and monitoring optimization, helping ensure system stability and performance across infrastructure and applications.

This individual will operate as a technical leader during high-impact incidents, while also enhancing monitoring strategies and mentoring junior team members.

Key Responsibilities

• Act as the highest-level escalation point for complex technical issues identified through enterprise monitoring tools
• Lead triage and resolution efforts during major incidents, using system data, logs, and performance metrics to drive fast recovery
• Enhance monitoring effectiveness by refining alert thresholds, dashboards, service maps, and suppression rules
• Identify monitoring gaps and partner with engineering teams to onboard new systems and applications
• Create and maintain detailed runbooks, troubleshooting guides, and system documentation
• Collaborate cross-functionally with infrastructure, cloud, network, and application teams to resolve issues and improve operational visibility
• Partner with business units to implement monitoring for new applications and services
• Provide mentorship and technical guidance to junior analysts (Tier 1 and Tier 2)
• Support disaster recovery exercises and validate monitoring readiness across platforms

Qualifications

Required:

• 5+ years of experience in a TOC, NOC, or IT operations environment
• Hands-on experience with enterprise monitoring tools (e.g., SolarWinds or similar platforms)
• Strong technical knowledge across infrastructure, including servers, networks, cloud environments, and virtualization
• Proven ability to lead incident response and troubleshoot complex system issues
• Strong communication skills with the ability to coordinate across technical and business teams

Preferred:

• Experience in regulated environments (e.g., financial services)
• Industry certifications such as ITIL, CCNA, Network+, or monitoring platform certifications
• Exposure to tools such as ThousandEyes, Splunk, or similar analytics platforms
• Scripting or automation experience (e.g., Python or similar)
• Familiarity with event correlation and security monitoring tools

Key Skills

• Advanced problem-solving and analytical thinking
• Ability to remain composed and effective during high-pressure situations
• Strong documentation and process improvement skills
• Effective collaboration across technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment

Additional Details

• Standard work schedule within daytime operational hours, with flexibility as needed
• Participation in an on-call rotation for after-hours support
• Opportunity to contribute to the build-out and maturation of a centralized operations function
• Potential for long-term or permanent placement