Front Desk Associate

Job Description

Job Description

Location: Hotel Thaynes Park City, a Tribute Portfolio HotelProudly part of the Marriott family, Hotel Thaynes a Tribute Portfolio shares Park City's can-do spirit with a distinct point of view that's daring and full of heart. As a Marriott Bonvoy® hotel, we create signature experiences designed for Modern MaverickHelp write the next chapter at Hotel Thaynes-a fully renovated, reimagined Marriott Tribute Portfolio property in Park City. Come for the opening energy, stay to deliver on world-class standards every shift.We put people first, pursue excellence, act with integrity, embrace change, and serve our world-every shift, every guest, every teammate. Your role:Be the face of our hotel - warmly greet and assist arriving guestsUphold Marriott's hospitality standards and contribute to a welcoming atmospherePersonalized service that reflects member statusRecognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmlyHandle check-ins, check outs, and room assignments efficiently and accuratelyBooks guest reservationsHandles confidential information, including guest records, with a high degree of integrityResolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guestsCollaborate across departments to deliver seamless serviceAnswers and routes call as appropriate; takes guest messages with accuracyResolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guestsWhat we're looking for:High school diploma; or 1-3 months related experience; or equivalent combination of education and experienceGood understanding of procedures and practices in the hospitality industryExcellent written and verbal communication skillsStrong organizational and time management skillsThe ability to provide exceptional customer serviceGood leadership and training abilitiesMust be available to work weekends & holidays as neededWhat to expect in your first few months:First you will learn about the hotel and all our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!The perks working for us:Competitive hourly payStaff incentivesFull suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefitsPaid time off for Full and Part time associatesTravel discounts at hotel & restaurant partners and franchises around the worldFree full day ski rentalsOn-demand pay opportunities for instant pay between paychecksLeadership development program and growth opportunitiesHow to apply:Join us! Submit your application online!Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.About Lodging Dynamics:Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics operates a diverse portfolio of hotels across multiple states, including both independent properties and well-known brands such as Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our team members, guests, and investors.Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered.