Customer Service Representative

Job Title

Under general supervision, to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.

Principal Duties And Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Job Specifications

Knowledge, Skills, And Abilities

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patients.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

Education

• High School Diploma/GED Equivalent Required
• Customer service, reception, filling or billing experience in a physician's office or hospital.
• 2 Healthcare/Medical - Physician's Office Preferred

Standards Of Behavior Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code. Confidentiality/HIPAA/Corporate Compliance Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.