Client Care Representative - Cedarburg, WI

Client Care Representative

Cedarburg Veterinary Clinic is Hiring a Client Care Representative!

Role: Client Care Representative (CCR) Status: Full-time Salary: Negotiable and based on experience Schedule: 4-day work week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Build Your Career with a Practice That's Been Caring for Its Community for Over 140 Years

Located in historic Cedarburg, WI, Cedarburg Veterinary Clinic (CVC) is looking for a full-time Client Care Representative to join our team. We're a three-doctor small animal practice that has served the community for more than 140 years, combining a long history of service with high-quality, modern veterinary medicine.

We're proud to be AAHA-accredited and offer a variety of services, including wellness care, surgery, digital X-ray, laser therapy, acupuncture, and more. Our Client Care Representatives play an important role in connecting clients with that care while keeping the hospital organized, welcoming, and running smoothly.

We also believe a great work experience starts with setting people up for success. Our mentoring and training environment gives team members the support they need to learn, grow, and feel confident in their roles.

Why Our Client Service Representatives Love Working Here

• Four-day work weeks
• Flexible, consistent scheduling that supports work-life balance
• Scheduled lunch breaks
• A mentoring and training environment designed to help you succeed
• Join an established three-doctor small animal practice
• Work with an AAHA-accredited team committed to high-quality veterinary medicine
• Be part of a positive, collaborative workplace where teamwork matters
• Enjoy a team culture that celebrates birthdays and milestones with theme days, cookouts, and more

What Our Client Service Representatives Do

• Greet clients and patients as they arrive and facilitate timely check-in and check-out
• Help maintain an efficient reception workflow and manage client wait times
• Schedule appointments using the practice management software
• Communicate professionally and effectively with clients and team members
• Answer incoming calls using professional telephone etiquette
• Route medical questions and urgent patient concerns to the appropriate team members
• Maintain accurate client and patient documentation and records
• Process invoices and payments and reconcile the cash drawer
• Verify prescription information and client identity before releasing medications
• Maintain a clean, organized, and welcoming reception area and workspace
• Complete assigned responsibilities accurately and efficiently while following established service standards
• Contribute to a positive, collaborative, and professional work environment

What You'll Bring

• Previous experience in a veterinary hospital
• High school diploma or equivalent
• Ability to work effectively in a fast-paced environment while maintaining attention to detail and accuracy
• Strong communication and client service skills
• Excellent teamwork, organizational, and problem-solving abilities
• Ability to manage multiple priorities while delivering exceptional service
• Ability to follow hospital policies, procedures, and assigned responsibilities
• Commitment to learning, professional development, and continuous improvement
• A positive, dependable, and team-oriented approach

Physical Qualifications

This role requires the ability to frequently sit, stand, walk, bend, reach, and use hands and fingers to operate computers, telephones, and other office equipment. Frequent computer, telephone, and office equipment use for extended periods is part of the position.

Team members must also be able to occasionally lift, carry, push, or pull up to 50 pounds and move throughout the hospital to assist clients, support patient care, and complete assigned responsibilities.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

The Extras You'll Actually Feel

At Cedarburg Veterinary Clinic, we understand that your time outside of work matters. Our four-day work week, flexible scheduling, consistent hours, scheduled lunch breaks, and rotating weekends are designed to support a healthier balance between your career and your life.

You'll also have people in your corner as you grow. Our mentoring and training environment is built around a simple idea: the more you know, the better off we all are. Whether you're strengthening your client service skills or expanding your knowledge of veterinary medicine, you'll have opportunities to keep moving forward.

And because work should have some fun mixed in, our team makes time to celebrate birthdays, milestones, theme days, team cookouts, and the people who make CVC a great place to work.

Benefits You Can't Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you have veterinary hospital experience, enjoy helping people and their pets, and want to work with a team that values learning, collaboration, and life outside of work, we'd love to learn more about you.

Bring your experience and enthusiasm to a practice with more than 140 years of historyand plenty of opportunities ahead.

Apply today and grow your career with Cedarburg Veterinary Clinic!

Diversity, equity, inclusion, and belonging are core values at Cedarburg Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.