Automotive Service Department Receptionist

Recognized as one of the top selling dealer groups in Texas -- Pollard Auto Group is growing. At Pollard you will have the opportunity to grow and learn as much about this business as you would like to learn. We want you to feel like you are more at home, rather than just being at a job. We're very selective in our hiring process because when you join us, you aren't just another team member, you're a Pollard family member. No automotive experience is required. Candidates that have worked in retail, hospitality or the service industry are encouraged to apply What We Offer:

• Paid training
• Promotes from within
• 401k options
• Medical, Dental insurance
• Flexible hours if you need them

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks) (putting repair orders and counter tickets in order by number). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
• Process internals daily.
• Guarantee all checks in accordance with the company policy.
• Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Must follow all company safety policies and procedures.
• Promptly and efficiently answer multi-line switchboard and transfer calls.
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
• Perform any other special duties as requested by Dealer and other Managers.
• Regular attendance consistent with attendance policy.
• Able to have a flexible work schedule, including all holidays

• High school diploma.
• Ability to read and comprehend instructions and information.
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Able to work a flexible schedule.