Client Service Associate

Client Services AssociateReports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipTypical Work Schedule: Monday–Friday | 8:00AM-5:00PMPower the Transition from Paper to DigitalIf you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Client Services Associate, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records.This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require.Why This Role MattersYour work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility.What You'll DoMail & Document OperationsReceive, sort, and track incoming mail and packages using chain-of-custody systemsProcess outgoing mail and shipmentsNotify employees of deliveries and respond to mail and package inquiriesDistribute mail, packages, and office materials to company personnelBusiness Service Center & Equipment SupportOperate and maintain multifunction devices (MFDs), including replenishing toner and paperSupport copy/print requests and submit service tickets when neededMaintain an organized and professional Business Service CenterOffice & Hospitality SupportMonitor, replenish, and order office suppliesRestock pantry, kitchen, conference, and meeting areasAssist with meeting room setups and office movesPerform light maintenance and cleaning duties as neededClient Service & Cross-Functional SupportDeliver exceptional customer service and build positive relationships with employees and internal teamsHandle sensitive matters with professionalism and discretionProvide reception or concierge coverage as neededCross train backup personnel on procedures and support additional operational needs during downtimeWhat You BringStrong attention to detail and accuracyAbility to perform repetitive work in a fast-paced environmentStrong organizational and time management skillsBasic computer proficiency, including Microsoft OfficeAbility to work independently and adapt to changing prioritiesExperience with document imaging, records management, or shipping/receiving is a plusQualificationsHigh School Diploma or equivalent required1+ years of related experience preferredAbility to learn document management systems and site proceduresMust follow onsite security policies, including restrictions on phones and imaging devices on active work floorsPhysical RequirementsAbility to lift and move boxes/packages up to 40–60 lbs. using appropriate equipmentAbility to stand, walk, bend, kneel, and sit for extended periodsManual dexterity required for operating scanners and office equipmentTravel: None or NegligibleOther Duties: Responsibilities may change based on operational needs.Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.Vacancy Status: This posting is for an existing vacancy.Pay Range $20 —$22 USDWHAT WE OFFERCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.We Recognize Talent: We offer a variety of recognition programs for all levels of employees.Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.Bonuses: Are available for employee and client referrals for current employees.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.