Technical Support

DTM Consulting is a computer consulting company that provides technology support to small businesses that do not have their own in-house IT staff. We are currently seeking a Technical Support person to join our team. 

Position Overview:

The Technical Support/Network Administrator person is responsible for providing e-mail, phone and on-site support for our clients, mostly in the Northern NJ area. This position will offer daily challenges as well as exposure to various facets of IT outside of the position’s responsibilities. The position is located in Montvale, NJ and requires frequent travel to client offices. Training will be provided on an ongoing basis.

Essential Duties/Responsibilities:

• Assist with the administration of Office365 accounts as well as assist with performing migrations to Office365.

• Install, repair, and maintain Windows server and workstation operating systems.

• Apple/Mac knowledge a plus.

• Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches.

• Administer new and existing user accounts in Active Directory and Office365.

• Knowledge of Microsoft Group Policies.

• Troubleshoot and repair hardware and software issues on workstations and laptops.

• Diagnose system failures and isolate faulty hardware or software.

• Coordinate and perform server installation, repair and maintenance.

• Research and implement permanent fixes for recurring issues.

• Analyze needs of the end users, solve problems and effectively communicate with clients and other employees.

• Effectively document network settings and solutions to problems for future reference.

Qualifications:

• Five plus years related job experience preferred.

• Must have reliable transportation.

• Physically able to lift 50 lbs.

• Must be a self-starter, and work well independently with minimal guidance after training.

• Be able to troubleshoot problems, research independently and propose solutions to the team.

• Must be able to write and speak clearly and effectively and have excellent communication and follow-through skills.

• Must be able to work on multiple tasks concurrently.

• Must be able to troubleshoot remotely.

• Familiarity with Kaseya is a plus.

• Ideal candidate has an Associate’s or Bachelor’s degree in IT.

• Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday with occasional before/after hours and infrequent weekend work required.

• Salary range is 65-80k and will be based on experience.

We offer a total compensation package which includes salary(65-85k) plus a full comprehensive benefits package. Package includes Paid Time Off Days, Paid Holidays, Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, Wellness Program Including Mental Health Support and an Employee Assistance Program (EAP) and More.

Please submit resume, cover letter and salary range. Resumes without salary requirements will not be considered.

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