Incident Support Manager

Incident Support Manager - Overview Join to apply for the Incident Support Manager role at Computer World Services Corp. (CWS). CWS seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract, ensuring timely response and resolution of network disruptions affecting CBP mission systems. Duties & Responsibilities Lead incident management and restoration efforts. Coordinate response teams during major outages or critical events. Ensure proper documentation, root cause tracking, and reporting. Liaise with CBP Incident Managers and senior leadership. Drive continual service improvement through process evaluation. Required Qualifications Bachelor’s in IT or related field. 10+ years in IT operations or network incident management. ITIL v3 and Certified Incident Manager (CIM) certifications. Preferred Qualifications CCNA or CCNP certification. Prior DHS or CBP network operations experience. Place of Performance Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities). Clearance Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP. Equal Employment Opportunity Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Inclusion and Accommodations Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at View email address on click.appcast.io . AI and Data Processing We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr