Field Service Engineer

Field Service Engineer_San Jose, CA_Full-Time(FTE)_Direct Hire

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Position Title: Field Service Engineer
Job Type: Full-Time
Location: San Jose, CA
Base Salary: $60,000 to $80,000 + Best-in-class benefits
Industry: Medical Equipment / Devices
Job Category: Medical / Health - Technician
This is a field role

Job Description:
Key Responsibilities:
* Deliver exceptional customer service and technical problem resolution at client sites
* Maintain equipment and proactively resolve potential issues to maximize uptime
* Train customers on operation and maintenance of pharmacy automation systems
* Respond to service requests within SLA requirements
* Collaborate with service teams to resolve complex technical issues
* Assist with new automation installations as needed
* Document issues and resolutions in Salesforce Field Service Lightning
* Provide product feedback to drive continuous improvement
* Work independently with minimal supervision


Requirements:
* Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
* Valid driver's license and clean driving record
* Within commutable distance of San Jose CA

Preferred Skills and Experience:
* Strong customer service orientation
* Proficiency with Windows operating systems and Microsoft Office
* Knowledge of computer networking, router/switch configuration, and file management
* Strong mechanical aptitude and ability to use hand tools for complex equipment service
* Experience with digital multi-meters and electrical testing equipment
* SQL knowledge a plus

Physical Requirements:
* Daily car travel (average 4 hours per day) with occasional air travel
* Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
* Stand for extended periods (up to 10-12 hours when necessary)


Skills and Certifications: 
*Proficiency with Windows operating systems and Microsoft Office Knowledge of computer networking.

Compensation:
*Full-time
*Benefits - Full

Candidate Details:
*2+ to 5 years experience
*Seniority Level - Other
*Minimum Education - Associate's Degree
*Willingness to Travel - Often
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Screening Questions:
# Total experience:
# Do you have a valid driver's license and clean driving record
# This requires health certification with current vaccinations, are you able to commit to updating vaccinations if necessary
# How many years of experience do you have performing field service, troubleshooting, repair, and preventive maintenance on medical devices, pharmacy automation systems, or other electromechanical equipment?
# How many years of experience do you have working with Windows operating systems, computer networking, routers, switches, IP configuration, and basic network troubleshooting?
# How many years of experience do you have using digital multimeters, electrical testing equipment, and interpreting electrical schematics during equipment troubleshooting?
# How many years of experience do you have servicing electromechanical or automated equipment involving motors, sensors, conveyors, robotics, or mechanical assemblies?
# How many years of experience do you have providing onsite customer support, operator training, and SLA-based service response in a field service environment?
# What is the reason for seeking change from your current role?
# What is your annual base salary expectations (USD)?
# Are you open for San Jose, CA (Onsite):
# Current Location, State with zip code:
# Are you authorized to work in the USA without sponsorship?
# Work authorization for working in USA (USC / GC):