Quality Engineering Tech Specialist

JOB SUMMARY

Monday-Friday - 8am-5pm

We are seeking a Senior Quality Engineering Specialist to serve as a technical authority and quality enabler within production operations. This role is an elite individual contributor recognized for deep technical expertise in electronics and electro-mechanical repair who elevates quality, consistency, and technical discipline through hands-on leadership, mentorship, and standardization.

Operating within the Quality Engineering function, the Quality Engineering Specialist strengthens technical capability at the point of execution by resolving complex escalations, improving first-pass success, and preventing repeat failures. Through coaching, guided problem solving, and partnership with shop leadership and training resources, this role accelerates technician development, reinforces quality standards, and reduces quality-related risk such as warranty exposure and unnecessary scrap.

This position is ideal for a highly skilled technical professional who wants to lead through expertise, influence outcomes beyond their own bench, and play a visible role in building a stronger, more capable operation

ESSENTIAL DUTIES AND RESPONSIBILITIES

Advanced Technical Execution

• Perform complex bench-level electronic and electro-mechanical diagnostics, refurbishment, and repair using advanced troubleshooting, rework, calibration, and validation techniques.
• Serve as the final technical escalation point for challenging, high-risk, or non-obvious repair issues.
• Diagnose systemic and intermittent failure modes, applying structured root cause analysis to drive repeatable, preventive solutions.
• Support resolution of complex quality issues that materially impact repair success, warranty exposure, or repeat failures.

Technical Leadership & Mentorship

• Serve as a technical mentor and coach, providing hands-on guidance, structured knowledge transfer, and real-time troubleshooting support to technicians.
• Develop technicians’ diagnostic reasoning, technical confidence, and adherence to quality standards, rather than simply providing answers.
• Support onboarding and ramp-up of newly hired technicians by accelerating skill development and technical independence.
• Act as a trusted technical presence within daily operations, reinforcing a culture of learning, accountability, and craftsmanship.
• Contribute to technician engagement and retention by supporting skill growth and professional development.

Subject Matter Expertise & Escalation Support

• Function as the recognized Subject Matter Expert for Radwell products, platforms, or technologies.
• Provide technical decision support for product performance viability, BER determinations, and warranty-related evaluations in partnership with Quality Engineering leadership.
• Collaborate with Quality and Operations teams to resolve repeat failures, warranty drivers, and systemic technical risks.
• Maintain deep, current knowledge of assigned product families, emerging failure modes, and evolving production techniques.

Training, Standardization & Knowledge Systems

• Contribute to the development, refinement, and maintenance of work instructions, repair procedures, diagnostic guides, and training materials.
• Support formal and informal training initiatives, including development plans that strengthen technician capability and consistency.
• Identify knowledge gaps and proactively propose training, documentation, or process improvements
• Reinforce adoption of standard work to improve quality, predictability, and repeatability across repair operations.

Collaboration & Continuous Improvement

• Partner with Quality, Engineering, and Production teams to support daily technical needs, escalation management, and capability planning.
• Provide technical insight to support corrective actions, continuous improvement initiatives, and prevention-at-the-source efforts.
• Participate in improvement activities focused on quality, consistency, cycle time reduction, and waste elimination, with customer impact in mind.
• Share lessons learned and best practices to strengthen technical capability across operations.

KEY PERFORMANCE METRICS

• Return Warranty Rate Target: Meet or exceed established quality thresholds
• Beyond Economic Repair (BER) Rate Target: Maintain or improve defined BER standards within product domain
• Technician Capability Development Target: Develop and coach ≥ 80% of technicians to Level 3 certification or higher within assigned product area
• Technician Retention Improvement Target: Measurable improvement in retention within supported teams
• Average Daily Sales per Full-Time Employee Target: Sustain or exceed defined productivity benchmarks
• Technical Escalation Resolution Rate Target: High first-pass resolution with minimal repeat issues
• Repeat Failure Reduction Target: Trending downward for assigned product families

QUALIFICATIONS

• Advanced experience in electronics and electro-mechanical technical / repair work in a production or service environment
• Demonstrated mastery of complex diagnostics, schematic interpretation, and advanced rework techniques
• Proven ability to mentor, train, and influence technicians at multiple skill levels
• Strong understanding of product economics, warranty impact, and quality metrics
• Ability to balance hands-on technical work with coaching and operational support

KNOWLEDGE, SKILLS & COMPETENCIES

• Expert-level electronic troubleshooting and repair capability
• Strong coaching, mentoring, and knowledge-transfer skills
• Root cause analysis and failure mode identification
• Excellent verbal and written technical communication
• Ability to influence without direct authority
• High standards for quality, safety, and workmanship
• Continuous improvement mindset with business awareness

EDUCATION & EXPERIENCE

• Three to Five years related experience and/or training preferred
• High School Diploma or equivalent preferred
• Associates degree in Electronics Technology, Electrical Engineering Technology, or a related technical/quality field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

· Relevant technical certifications preferred

· Lean, Six Sigma, or structured problem-solving training a plus

**PHYSICAL DEMANDS **

· Occasional reaching/working overhead, stooping, kneeling, crouching, or crawling

· Frequent walking

· Continuous standing and repetitive hand motion

· Lifting requirements include occasional lifting to 50 pounds, frequent lifting of up to 25 pounds and continuous lifting of up to 10 pounds

WORK SCHEDULE

Monday through Friday, 8:00 AM to 5:00 PM minimum. Additional hours may be required to support escalations or critical issues.

EMPLOYEE EVALUATION SUMMARY

Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue

Annual Reviews – Employee will be given a formal regular annual review which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK ENVIRONMENT

Dress attire is casual but professional in a warehouse setting. All employees are required to wear Security access card and encouraged to wear apparel with company logo. All employees must always adhere to Safety Policies. All handheld users are required to wear the appropriate belt/holster assembly while a unit is in their possession. Closed toe, hard soled shoes must be worn. Safety shoes are recommended.

Work Environment: This position is based on a moderately loud production floor where employees must be able to work safely around mobbing machinery, robotic equipment, and material handling vehicles. The environment includes frequent exposure to mechanical noise, alarms, and activity from people and machines.

Sensory Environment: Employees must be able to verbally communicate and hear clearly to answer phones, respond to auditory alarms, and remain aware of robotic systems, forklifts, utility vehicles, and other personnel. Good visual acuity is essential to monitor the surrounding area for moving equipment and material transfers. This role requires walking throughout the production area and maintaining situational awareness through both hearing and sight to ensure movement and task completion.

Radwell Benefits

Benefits: Radwell offers a comprehensive benefits package including health, dental, and vision coverage. The Company provides company sponsored short-term and long-term disability benefits, as well as $50,000 in Life insurance. These benefits, along with additional voluntary benefits, are available to all regular full-time employees beginning on first day of employment . All employees are automatically enrolled at 3% into the Company’s 401(k) Plan on the first of the month following 90 days of continuous employment. Employees are eligible for common paid Company Holidays and 15 days of PTO annually, which begin accruing on first date of employment and may be used immediately upon joining the team.

Required Skills

Required Experience