Remote Clinical Support Specialist (Bilingual)

Remote Clinical Support Specialist

Insight Global is seeking a remote clinical support specialist for a growing healthcare organization focused on improving patient outcomes through proactive outreach, care coordination, and clinical support services. This is a fully remote, patient-facing position that offers the opportunity to make a meaningful impact on patients' healthcare experiences while working alongside pharmacists, healthcare providers, and care teams. This role is ideal for individuals who are passionate about helping others, excel in a fast-paced environment, and are comfortable managing a high volume of phone interactions. The clinical support specialist will serve as a key point of contact for patients, providers, and pharmacies, assisting with care coordination, appointment scheduling, medication-related support, and patient engagement initiatives.

Responsibilities include:

• Conduct outbound outreach to patients on behalf of healthcare programs and health plans to support medication adherence, medication reviews, care coordination initiatives, and other patient engagement programs.
• Manage a high volume of inbound and outbound calls while maintaining exceptional customer service and productivity standards.
• Educate patients on available healthcare programs, services, and resources designed to improve health outcomes.
• Gather, verify, and accurately document patient and provider information within company systems.
• Schedule telephonic and virtual appointments with pharmacists and other clinical professionals.
• Coordinate with patients, providers, hospitals, clinics, and pharmacies to help resolve healthcare and medication-related concerns.
• Respond professionally and empathetically to patient, provider, and pharmacy inquiries.
• Escalate clinical concerns, medication issues, and potential health risks to licensed pharmacists when appropriate.
• Assist with obtaining referrals, authorizations, and supporting documentation as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.