Clinical Support Specialist

Patient Care Coordinator

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.

Responsibilities

• Processing orders
• Phone triage patients throughout the country via telemedicine
• Walking patients through administering injections to themselves
• Take incoming calls in med staff queue
• Complete letter of medical necessities, travel letters
• Communicating via email/phone with providers, patients, and staff
• Assist patients with ordering products
• Sending C/O through Med portal
• Explaining treatment procedures to patients and providing follow up education
• Handle high volume outbound and inbound calls
• Multitasking skills through EMR, Med queue, and other systems
• Phone and email etiquette

Qualifications

• Proficient in medical terminology
• 1 + years' experience in healthcare setting required
• Associate degree preferred but not required
• Pharmaceutical experience encouraged
• 1+ years of experience in a Healthcare setting
• Excellent interpersonal and communication skills via email and verbal
• Proficient in computer skills (Outlook/Microsoft) and EMR systems
• Multitasking and system navigation skills
• Coachable and a team player

Shifts Available (Training is 4-6 weeks from 8:00am-4:45pm.) :

• Monday-Friday 11:30am-8:15pm

Compensation: starting $18.50/hr (not negotiable)

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Health insurance
• Employee Discount on services
• *Benefits are subject to change at any time