Client Service Senior Manager

Job Description Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best‑in‑class service. Job Responsibilities Anticipate and manage work volumes, adhering to established policies and deadlines. Collaborate with stakeholders to effectively resolve client issues and escalations. Analyze and interpret client data to identify trends and develop departmental strategy. Drive change initiatives, business strategy, and technology enhancement programs. Manage dynamic, high‑pressure environments and contribute to business resiliency planning. Attract, develop and retain top talent; coach and engage to drive performance. Evaluate team and individual performance to achieve business objectives and nurture a diverse and inclusive work culture. Build and maintain a culture of trust, transparency, and integrity. Identify opportunities for digital tools to offer self‑service solutions with a high degree of success. Solicit feedback on product and service offerings to continuously adapt to the ever‑changing commercial banking landscape. Ensure teams proactively consult with clients using regular client relationship reviews, educate them on self‑service tools, and influence adoption. Required Qualifications, Skills, and Capabilities Comprehensive knowledge of Treasury Services and/or Custom Card products. Data analytics and change‑management experience, including presenting findings. Ability to influence others without direct supervision. Ability to provide quantifiable management reporting and present findings. Project management and execution skills. Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills. Strategic thinking with the ability to adapt to change. Demonstrated team‑building skills and the ability to work in a team environment. Six or more years of client‑facing work experience. Experience delivering coaching and feedback/people management. Preferred Qualifications, Skills, and Capabilities Previous team‑management experience. Bachelor of Science or Business Administration degree and/or six or more years equivalent work experience. Proficiency with Google G‑Suite or Microsoft Office. Benefits Opportunities to join Business Resource Groups focused on ethnicity, gender, age, accessibility, and other interests. Community volunteer opportunities. Participation in focus groups focused on innovation and transformation. Some travel required (20%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr hackajob