Guest Services Concierge

Position Summary:The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience delivering personalized anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations recommendations and special requests while embodying Omnis culture of genuine Responsibilities:Provide warm professional and personalized service to all guests ensuring a seamless arrival and stay experienceOffer expert knowledge of the resort local attractions dining transportation and eventsArrange guest services including dining reservations spa appointments tee times transportation and excursionsAnticipate guest needs and proactively suggest activities and enhancements to elevate their stayHandle guest inquiries requests and concerns with urgency and professionalismMaintain strong relationships with local vendors and partners to deliver exceptional guest experiencesAssist with special occasions (birthdays anniversaries etc.) to create memorable momentsAccurately document guest preferences and requests in the system for personalized serviceSupport front office operations as needed including communication with other departmentsUphold Omnis service standards and contribute to a positive team environmentQualifications:Previous experience in hospitality guest services or a luxury customer service environment preferredStrong knowledge of Hilton Head Island attractions dining and activities is a plusExcellent communication and interpersonal skillsAbility to multitask and remain organized in a fast-paced environmentProfessional appearance and demeanorFlexible schedule including weekends and holidaysProficiency in Microsoft Office and/or hotel systems preferredPhysical Requirements:Ability to stand for extended periodsAbility to occasionally lift up to 25 lbsAbility to move throughout the resort as neededOmni Culture & Expectations:Demonstrate Omni Hotels & Resorts commitment to service excellenceEmbrace a team-first mentality and collaborate across departmentsMaintain a polished and professional presentation at all timesPerks & Benefits at Omni Hilton Head:Competitive pay and opportunities for advancementDiscounted room rates at Omni Hotels & Resorts nationwideDiscounted meals during shiftsAccess to resort amenities (based on eligibility)Paid time off and holiday pay (for eligible associates)Health dental and vision insurance (for eligible associates)401(k) with company match (for eligible associates)Associate recognition programs and team member eventsTraining and development opportunities to grow your hospitality career