Dining Room Hospitality Host

Dining Room Hospitality Host

The Dining Room Hospitality Host is the face of hospitality in our restaurant. This role ensures that every guest who steps into Chick-fil-A Wentzville feels welcomed, cared for, and appreciated. The ideal team member creates memorable experiences by maintaining a clean and orderly dining environment, proactively serving guests, and embodying genuine kindness and service-minded leadership.

Key Responsibilities

Guest Hospitality & Service

• Greet every guest with warmth, kindness, and a genuine desire to serve.
• Give every guest a warm, fond farewell and thank them for visiting.
• Proactively assist guests with needs such as refills, table service, high chairs, condiments, packaging, and carrying trays.
• Create a comfortable dining experience by anticipating guest needs before they ask.
• Engage guests in friendly conversation while upholding professionalism.
• Support curbside, mobile dine-in, and delivery-related needs when applicable.

Dining Room Cleanliness & Organization

• Maintain a spotless dining room through continuous table touches, trash monitoring, and restocking.
• Ensure restrooms remain clean, sanitized, and stocked at all times.
• Keep condiment stations, beverage areas, and utensil stations clean, organized, and replenished.
• Assist in maintaining outdoor dining areas.
• Follow all food safety and sanitation protocols consistently.

Proactive Operations Support

• Identify emerging needs during busy periods and communicate effectively with the Front-of-House team.
• Support team members by resetting trays, stocking supplies, and pivoting where needed.
• Help manage dining-room flow and seating availability during peak hours.

Brand Representation

• Demonstrate Chick-fil-A's core values: We're Better Together, We're Here to Serve, We're Purpose Driven, We Pursue What's Next.
• Uphold a friendly, positive, and servant-hearted attitude at all times.
• Maintain a professional appearance according to Chick-fil-A uniform standards.

Preferred Traits & Qualifications

• Naturally hospitable, warm, and welcoming.
• Service-minded, with a strong desire to help others.
• Proactiveable to anticipate needs before being asked.
• Clean and organized; takes pride in maintaining a beautiful environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment
• Ability to be on your feet for multiple hours, bending, and lifting up to 25 pounds.
• Reliable, punctual, and coachable.

Benefits

• Competitive pay
• Flexible scheduling
• Growth and leadership development opportunities
• Free meal during shifts
• Positive and supportive work environment
• Sundays off

Chick-fil-A - Wentzville 1918 Wentzville Pkwy, Wentzville, MO, 63385