AI Operations Specialist | Agentic Workflows

AI Product Operator

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

What You'll Do

• Ensure Ramp teams are set up to deploy AI tools and workflows at the fastest rate in the industry through enablement and development of internal AI products, agents, skills and tools.
• Ensure non-engineering teams are set up to leverage our internal AI stack (Ramp Inspect, Ramp Glass / Claude Code, Ramp Skills, Notion, etc) through focused enablement, product improvements, and building individual success stories
• Measure impact of internal products via (AI-built!) dashboards, QA checks, and iteratively improve them based on user feedback.
• Seed an AI-native culture, coaching internal "AI champions" and embedding templates and practices into team norms.
• Build feedback loops that make internal AI agent performance compound over time - making internal teams faster and higher quality at their work, and evolving external-facing systems that sharpen how Ramp engages with customers through AI.
• Tackle foundational AI infrastructure challenges with our technical teams: AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company.
• Help package and tell Ramp's internal AI journey externally—through customer pitches, conferences, and content—as we find ways to deliver the benefits of what we've built to our customers.

What You Need

• 2–5 years in product management, product ops, BizOps, strategy, technical program management, revenue operations, or similar.
• Deep and demonstrated experience using AI to build, ship, and transform work in prior teams or projects.
• Technical fluency with low-code/no-code and development copilot tools (Notion, Codex, Cursor, Claude Code, CoWork), SQL and BI tools, APIs, scripting, or integrations.
• Operational empathy: able to partner with business teams to deeply understand challenges and deliver rapid solutions.
• Strong communicator: you can write crisp docs (with AI!) and run persuasive, engaging internal training sessions that have lasting impact.
• Comfort being steeped in customer and usage data—you make decisions based on what's actually happening, not just what teams report.
• Self-starter with high ownership, comfortable with autonomy and ambiguity.

Nice-to-Haves

• Familiarity with departmental workflows in operating teams—Sales, CX, Finance, Risk, HR, etc.
• Prior experience in internal enablement or change management programs.
• Curiosity about external applications of internal AI work: customer-facing AI agents, AI spend management, or commercializing operational learnings.

Not for You if

• You prefer strategy briefings over hands-on delivery.
• You lean toward AI research or building models rather than applied AI work.
• You'd rather manage people than dive deep into building solutions and discovering new ways to drive edge through technology.
• You're not interested in the foundational, sometimes unglamorous work of making AI systems reliable and scalable at the infrastructure level.

Don't check every box? We'd still love to hear from you. Many exceptional candidates don't meet every requirement on paper — and some of the best hires far exceed them.

What We've Built

Here's a look at some of what's already in motion — and what you'd be stepping into:

• Get Ramp AI Pilled - Our AI strategy for internal teams over the last year, from our CPO, Geoff Charles
• Ramp Glass — our internal AI productivity suite, giving every Ramp employee a fully configured AI workspace on day one, wired into every tool they use via SSO with no setup friction
• Ramp Research — a home-grown Snowflake research tool fully integrated into Glass, giving anyone at the company the ability to query and synthesize data without needing an engineer
• Ramp Inspect — our home-built coding agent that has enabled 50% of all human-initiated PRs on the production codebase, shipping thousands of changes per month without writing a line of code from scratch
• Ramp CLI — our newly released command line tool, now natively connected into Glass alongside our other internal products on day one
• Dojo — a marketplace of shared AI skills, where employees package their best workflows into reusable building blocks that the whole company can leverage
• Sensei — an AI guide built into Glass that surfaces the right skills to the right people based on their role and activity, solving the discoverability problem at scale
• Ramp's AI Operating System — a talk from our Head of Operations and Internal AI on how we've kept things simple, coherent, and fast while scaling to 50,000+ customers