Operations Supervisor

Operations Supervisor

JR111567

Glasgow Glasgow Operations Permanent - Full Time About First Bus:Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.We have a fantastic opportunity for an Operations Supervisor to join our Caledonia depot in Glasgow. This is a full time permanent position.The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework. You will also be required to Identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and provide updates and escalate key issues or concerns to the line manager.Key accountabilities:Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absenceIn a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.Support driver queries in a timely manner and oversee driver reportingEnsure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI systemMaintain accurate records for all aspects of operational standards and performanceAnalyse and manage information and systems, to proactively to ensure continuous improvement of service performanceEnsure drivers are allocated the correct vehicle and leave the depot on timeDeal with telephone queries and support the satisfactory resolution of customer queriesEnsure a comprehensive hand-over and coordination across shiftsManage the collection of cash from depots in line with company proceduresLive input of lost/additional mileage when dealing with unexpected events (eg breakdowns)Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.Carry out investigations of incidents and prepare reports detailing findings and recommendationsWork alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeoversEnsure an effective working relationship with recognised trade union representatives and officialsComply with requisition to pay procedures and delegated authoritiesOther duties commensurate with the role as may be deemed appropriate by the line managerSkills/ExperiencePrevious management or supervisory experience (within the bus/transport industry preferred, but not essential).Excellent computer skillsProfessional knowledge of Road Traffic Act and Employment legislationAbility to lead and inspire people to seek and follow operational best practice.Knowledge of employment legislationExcellent planning and prioritisingSelf motivated with a positive approach to changeCustomer focusRewardsYour health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass• Cycle to work scheme• Up to 25 days holiday + bank holidays• Pension scheme and chance to buy discounted First Group sharesEqual OpportunitiesPublic transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.