Operations Specialist

Job Description

Johnson Service Group (JSG) is seeking an Operations Specialist - banking office support in Cerritos, CA. This is an on-site position.
Monday- Friday 8:00 am- 5:00pm
$24.00 - $26.00 per hour
Job Overview:
Performs routine transactions in compliance with regulatory and bank policies and procedures, and in adherence to bank security policies and confidentiality of bank records and customer information. Performs a wide variety of operational tasks for standard processes or functions. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational or other areas and customers. Utilizes multiple system applications. May work in multiple areas or departments

Responsibilities:

• Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents. Utilize appropriate resources as needed to complete tasks.
• Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
• Organize and complete work accurately in accordance with established measures/deadlines and assigned goals.
• Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.
• Provide excellent customer service to internal and external clients.

Requirements:

• High School diploma or equivalent required.
• Minimum 1 year experience in operations at a financial institution.
• Knowledge in bank operations and regulations.
• Knowledge of word processing and spreadsheet software programs required.
• Have high level of accuracy and great attention to detail.
• Strong analytical and problem-solving skills.
• Demonstrates excellent customer service skills.
• Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
• Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800