Help Desk Specialist
Insight Global
0–2 years IT support, helpdesk, or customer service experience Preferred: Experience with ticketing systems (ServiceNow or similar) Associate’s or Bachelor’s degree in IT or related field preferred In lieu of a degree, relevant work experience or technical training will be considered familiar with IAM systems Nice to Have Skills & Experience Basic understanding of Windows OS, Microsoft 365, and common business apps Basic networking concepts (Wi-Fi, VPN, connectivity) Familiarity with endpoint devices (laptops, printers, mobile devices) Clear communication with non-technical users Ability to follow process and document work Willingness to learn and grow quickly Job Description This is a hands‑on, entry‑level role located in New Orleans focused on resolving user issues, delivering a strong support experience, and building foundational technical skills. You will work across devices, applications, and access issues while learning modern IT Service Management, automation, and AI‑enabled support practices. #J-18808-Ljbffr Insight Global
Vacancy posted 1 day ago
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