Training Manager

Job Overview

The Store Training Manager (STM) is responsible for the essential functions of a Store Manager, as contained in the Store Manager job description. In addition, the Store Training Manager will partner with the Zone Training Manager to assist with onboarding new leaders within the region. To be successful in this role the STM needs to think innovatively, act strategically and develop a culture of customer-obsessed team members who deliver a world-class experience each and every day. He/she will establish a clear and compelling direction to train and coach store leadership within the region to run the stores efficiently and to be customer-ready. Training and coaching will be accomplished via multiple channels of delivery, including but not limited to video conferencing. The STM is expected to build a high-performing team through trust, commitment, and a focus on results. They will establish a clear and compelling direction and coach the store management, to develop sound operational plans and execute seamlessly. In addition the STM will create a healthy culture through coaching, positive recognition and creating an environment where opinions matter. He/she must work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment.

Essential Functions

In addition to the essential functions contained within the Store Manager job description, the Store Training Manager is responsible for the following essential functions:

• Assist with onboarding new leaders in the region to develop store leadership teams that are effectively able to lead the store team, utilizing the Division of Responsibilities training program as a key component.
• Partner with the Zone Training Manager to implement and impact effective store training across multiple channels and to designated store locations.
• Assist Store Managers within the region to provide train the trainer assistance by demonstrating how to conduct effective training with their staff.
• Partner with the Zone Training Manager and Customer Experience leadership to act as a pilot store for new training. Provide feedback on the effectiveness of the training content, method of delivery, and follow up.
• Act as a regional resource to support the rollout of new training in the store locations within the region.
• Demonstrate flagship standards and the ability to train to scale.
• Set the store operating and service example as a model for all other stores within the region, within all aspects of the business.

Qualifications

In addition to the qualifications described within the Store Manager job description, the Store Training Manager must meet the following qualifications:

• Minimum 5 years of successful experience as a retail Store Manager.
• Proven ability to train and develop both individuals and teams, leading to staff career growth and leadership succession.
• Successful experience building a strong and committed store team – evidenced by employee retention and engagement.
• Demonstrated ability to lead operating and service standards as a Store Manager.