Retail & Coffeehouse Supervisor

Job Description

Job Description

Love Coffee? Love Luxury? Lead Both.The Supervisor - News & Gourmet will be responsible for assisting the store manager in creating a positive environment that delivers fast, efficient, and friendly service to ensure a Signature Experience for guests and team members. This role involves training, overseeing guest service, enhancing product knowledge and education, promoting safe work practices, and supporting the team and company culture. Additionally, the Supervisor will supervise sales associates/baristas and assume managerial responsibilities in the absence of the Store Manager.

Qualifications:
- High school diploma or equivalent; some college education preferred
- Previous experience in a supervisory role in the retail or hospitality industry
- Strong leadership skills with the ability to motivate and support team members
- Excellent communication and interpersonal abilities
- Knowledge of inventory management and point-of-sale systems
- Commitment to providing exceptional customer service
- Understanding of food and beverage products is a plus

Responsibilities:
- Assist the store manager in maintaining a positive work environment
- Support training initiatives for team members
- Ensure excellent guest service is provided at all times
- Enhance product knowledge among staff members
- Encourage and enforce safe work practices
- Supervise and support sales associates/baristas
- Act as the manager on duty in the absence of the store manager
- Uphold company policies and procedures
- Contribute to a positive team culture and work environment
- Monitor inventory levels and participate in ordering processes.