Veterinary Receptionist

Job Description

Job Description

Veterinary Receptionist – Join Our Team!

Love animals AND people? Are you organized, upbeat, dependable, and great at keeping your cool when things get busy? We’d love to meet you.

We’re looking for an experienced Veterinary Receptionist / Client Service Representative to join our team. As one of the first and last people our clients interact with, you’ll play a huge role in creating a positive experience for both pets and the people who love them. Veterinary reception is much more than answering phones and scheduling appointments. You’re the connection between our clients and medical team, helping keep communication flowing and the hospital running smoothly. Previous veterinary hospital experience is required for this position.

What You’ll Be Doing...Be the Friendly Voice & Face of Our Hospital. Greet clients and their pets with warmth and professionalism. Answer and route incoming phone calls. Respond to client questions and concerns by phone, email, and in person. Schedule appointments and help manage the daily appointment flow. Communicate basic pet care information within your role. Follow up promptly with veterinarians and medical staff regarding client messages.

Keep the Day Moving! Work closely with veterinarians, technicians, assistants, and fellow reception team members. Maintain accurate client and patient information. Help keep the front desk organized, stocked, and running efficiently. Process correspondence, emails, and other daily communications. Assist with stocking supplies and incoming mail. Help maintain a clean and welcoming environment for our clients and patients.

Bring Your Tech Skills! You don’t need to be an IT expert, but you should be comfortable using: Computers and email, Multi-line phones, Printers and basic office equipment, Veterinary practice-management software, Experience with IDEXX Neo is a plus!

You Might Be a Great Fit If You , Have at least 1 year of veterinary reception experience. Have at least 2 years of customer service experience. Are comfortable working around both dogs and cats. Have excellent communication and phone skills. Are friendly and professional, even when the lobby is full and the phone is ringing. Are dependable, punctual, and ready to work when your shift begins. Enjoy working as part of a team. Can multitask and prioritize without losing attention to detail. Are willing to learn and open to feedback. Can adapt when the day doesn’t go exactly according to plan (because veterinary medicine rarely does!).

Applicants should have: OPEN Availability between 7:00 AM and 8:00 PM, depending on the scheduled shift and Weekend availability. Reliable attendance and punctuality. Ability to report to work in required scrub attire. Benefits are available to eligible full-time employees.

Physical Requirements This position requires the ability to: Lift up to 40 pounds. Sit, stand, walk, bend, and move throughout the hospital as needed. Safely work around dogs and cats of different sizes and temperaments. Work comfortably in a busy veterinary hospital environment.

Why Join Us? Veterinary reception takes a special kind of person. You have to love animals, understand people, juggle multiple priorities, communicate clearly, and somehow still know exactly which client is holding on Line 2. We’re looking for someone who takes pride in being dependable, enjoys being part of a team, and wants to continue learning and growing in veterinary medicine. If you have veterinary reception experience and are looking for a place where you can make a difference for pets and their people every day, send us your resume. We’d love to meet you!