Team Clerk II - Dental Referral Tracking

Job Description

Job Description

As a member of the dental support care team, the Dental Team Clerk II - Referral Tracking initiates and obtains authorization for specialty care from the dental plan when ordered by the NEVHC dental provider. Coordinates specialty care referral with the patient and their family ensuring that the patient follows through on external care. Ensures that NEVHC receives proper consultative documentation back to Dental Provider to review and to follow up on recommendations. 

Direct & Administrative: Dental Operations Managers, RDA Business Office Manager I/II Or Dental Business Office Managers or designee

Qualifications: 

1. High school diploma or General Educational Development (GED) Certificate OR Completion of a Dental Assistant education program and have received certificate/diploma.

2. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.

3. Effective verbal and written communication skills to communicate clearly and effectively with patients and others. 

4. Fluency in English (speaks, read and write).

5. Fluency in Spanish (speaks, translate, read and write). 

6. Ability to maintain absolute confidentiality about health care and other patient/client information.

7. Effective work organization skills.

8. Must be willing to work a varied schedule, including evenings/Saturdays to accommodate the needs of the dental operations.

9. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.

10. Effective verbal and written communication skills to communicate clearly and effectively with patients and others. 

11. Effective work organization skills. 

12. Ability to work effectively as a team player.

13. Sensitivity to the different cultures represented among members and staff.

14. Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.

15. Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.

16. Demonstrated proficiency with the electronic health record database within three months of attending training session(s).

17. Display qualities of dependability and reliability, be willing to accept a variety of tasks, and able to comprehend quickly and follow instructions accurately.

18. Must demonstrate through written and/or oral testing, the knowledge and skills necessary to provide care appropriate to the age of the patients served. 

19. Current California driver’s license, appropriate insurance coverage acceptable to the NEVHC’s insurance carrier. (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.