Senior QA Lead: Drive Quality & Member Experience
State of California
The State of California is seeking an Analyst II for the Quality Assurance Team within the CalSTRS Customer Service Division. This position involves independently reviewing customer contact interactions, mentoring staff, and proposing improvements to enhance member satisfaction. The ideal candidate will have strong communication skills and experience in quality monitoring systems. This role offers hybrid work options and a comprehensive benefits package including medical, dental, and vision insurance. #J-18808-Ljbffr State of California
Vacancy posted 4 days ago
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