Front Desk Assistant

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The front desk clerk is primarily responsible for overseeing the duties and functions of the medical front office area and ensuring that they are carried out with accuracy, timeliness and confidentiality

KEY ESSENTIAL FUNCTIONS

• Responsible for greeting all patients as they come and exit our services.
• Responsible for verifying and selecting the correct insurance company for all patients.
• Uses PTAR to verify patient's eligibility for a metro card.
• Works in partnership with clinicians and providers to schedule all appointments.
• Works in partnership with the billers and coders to make sure proper authorization for services issecured.
• Works in partnership with the billing department to alert them of any patient who requires MA, Marketplace application.
• Collect co-payments of insured patients and screen patients for self-pay classification
• Alerts supervisor of any patients with inactive insurance at time of discovery
• Works in partnership with all providers in rescheduling no shows.
• Pulls all case records for the providers the day before.
• Assist with loading encounters if needed.
• Maintains accurate records of billing claim submission.
• Ensures the accuracy of daily census reporting.
• Assists in clerical duties if needed.
• Responsible for updating patient's demographic at time of service
• Submit daily checklist.
• Engages in self-audits.
• Assist in third party billing as needed.
• Other duties and responsibilities assigned by the director.

REQUIREMENTS

• Minimum of one (1) year previous relevant experience in an office setting, Healthcare Industry preferred.
• High School diploma or GED required. Associate's degree preferred.
• Demonstrated knowledge of medical billing principles and practices.
• Proficient in Microsoft Office with strong typing and computer skills
• Experience working in a fast-paced administrative atmosphere.
• Bilingual and literate in English/Spanish highly preferred.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.