Practice Manager

Title: Practice Manager Practice: Valley Oral & Facial Surgery Location : Bismarck, ND Office Hours: Monday: 8:00am - 4:00pm Tuesday: 8:00am - 4:00pm Thursday: 8:00am - 4:00pm Saturday: Closed Sunday: Closed Position Purpose: The Practice Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office. Essential Functions: Ensure every patient receives the highest level of care and customer service. Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner. Foster positive, professional relationships among patients, staff, and surgeons. Address and resolve patient concerns promptly and effectively. Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements. Ensure compliance with training standards, workflows, and operational tools. Perform administrative duties as needed. Complete additional responsibilities as assigned. Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives. Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members. Support initiatives that promote retention and engagement of high-quality staff. Ensure team members receive proper training for their roles and provide retraining when needed. Guide, mentor, and support staff to achieve practice goals, maintain quality patient care, and make sound financial decisions. Elevate significant concerns to the Practice Administrator as appropriate. Serve in a supervisory capacity in the Practice Administrator’s absence. Maintain a safe working environment by following OSHA standards and supporting compliance with HIPAA regulations. Support efficient scheduling processes and adherence to surgeon scheduling protocols. Maintain up-to-date knowledge of insurance plans, copays, fees, and billing processes to effectively manage the practice’s insurance and collections functions. Ensure patient payments are collected at the time of service. Optimize patient flow and manage staffing schedules to meet budgeted payroll goals. Assist in maintaining accurate financial records and ensuring weekly bank deposits are completed. Collaborate with the marketing and business development teams to manage referrals and support practice growth. Communication & Practice Coordination Maintain open, proactive communication with surgeons and team members regarding practice goals, company updates, and personnel matters. Keep the Practice Administrator/Regional Director of Operations informed of key issues and work collaboratively to prevent or resolve challenges. Qualifications: Education/Certification: High School Diploma or equivalent required (some college, preferred) Experience: 2-3 years leadership/management experience preferred Performance Requirements: Skills/Abilities: Excellent communication, interpersonal and people management skills Ability to handle multiple tasks Ability to work in fast-paced environment Analytical and detail-oriented Able to work independently with exceptional initiative and sound judgment Positive attitude, change advocate, able to lead by example Work environment/Conditions: Fast-paced dental office environment Overtime is sometimes required as needed to perform job functions Some travel as needed for training and to perform job functions Safety procedures required including protection to minimize the risks from X-rays Potential long hours standing. What we do for you : We offer Medical, Dental, and Vision Insurance plans to our full-time employees. Two out of the three medical plans offered include Health Savings Account (HSA) eligibility. Company-paid Life, AD&D and Long-Term Disability coverage. Additional Voluntary Life and AD&D Insurance for you and your family! Voluntary Short-Term Disability Insurance available to you as well Dependent Care Flexible Spending Account (FSA) offered. Immediately begin saving for retirement through our 401(k) starting with very first paycheck! Employer 401(k) contribution and Profit Sharing after six months of employment PTO and 8 Paid holidays for fulltime employees! DISCLAIMER We’ve preserved content while removing some noise: the above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Disability Status Select... We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? Select... How would you describe your racial/ethnic background? Select... How would you describe your sexual orientation? Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr