Experienced Service Advisor

Job Description

Job Description

Top performers deserve top opportunities—come grow your career with a team that invests in its people! At Harnish Auto Family, people matter. As a family-owned dealership group serving the Puget Sound for more than 40 years, we focus on building strong teams, supporting our communities, and providing employees with opportunities to grow and build lasting careers.

Job Summary:  The Automotive Service Advisor is the primary customer contact for vehicle service and repair. This role greets customers, listens to their vehicle concerns, determines needed services, prepares repair orders, explains work and estimates, schedules appointments, and works with technicians to ensure customer satisfaction and service efficiency.

What We Offer:

• Competitive pay with performance-based opportunities
• 401(k) with company match
• Health, dental, and vision insurance
• Paid Time Off
• Ongoing training and career development
• Opportunities for advancement within a growing dealership group
• A supportive, team-oriented work environment
• Stability with a long-standing, family-owned company
• Employee events and community involvement
• The opportunity to build a long-term career in the automotive industry

Key Responsibilities/Essential Functions

• Greet customers in a professional and timely manner and obtain vehicle and service information. 
• Listen to customer concerns and translate them into accurate service orders. 
• Explain recommended services and repair options in customer-friendly language. 
• Prepare cost and labor estimates; document recommended services clearly. 
• Coordinate service scheduling and communicate updates to customers before, during, and after service. 
• Maintain communication between customers, technicians, parts personnel, and management. 
• Handle customer complaints, resolve issues, and ensure customer satisfaction. 
• Promote additional maintenance and aftermarket services when appropriate. 
• Record customer approvals and obtain signatures prior to service. 
• Ensure accuracy in work orders, billing, and documentation. 
• Advise customers of future service needs and warranty coverages. 
• Maintain service department forms, pricing guides, and service menus. 
• Maintain cleanliness of service drive, lot, and parking areas
• Monitor lot for safety hazards and report concerns immediately
• Ensure keys are properly tagged and secured according to dealership policy
• Maintain a clean, organized, and safe work area. 
• Report any safety issues, equipment defects, or hazards immediately to management. 
• Adhere to all company policies, scripts, and customer service standards.
• Maintain a professional appearance and conduct consistent with dealership standards. 
• Support management initiatives related to revenue growth, compliance, and customer satisfaction.
• Maintain high ethical standards and represent the dealership professionally at all times.
• Adhere to attendance, scheduling, and timekeeping expectations.
• Complete all required training, certifications, and compliance courses on time.
• Excellent verbal and written communication skills, with ability to build rapport quickly. 
• Strong negotiation, closing, and customer service skills. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Professional phone etiquette and positive attitude.
• Perform other duties as assigned by management.

Work Schedule and Location:

• Full Time, minimum 40 hours per week. May include weekends, holidays, bells, back-to-back shifts, early openings, and late closing. Schedule maintained and approved by Service Manager.

At Harnish Auto Family, we believe one simple philosophy: People Matter. For more than 40 years, our family-owned dealership group has built its reputation by treating employees, customers, and the community like family. What started as a small dealership in Puyallup has grown into a trusted automotive group with multiple locations across the South Sound and Snohomish County, while maintaining the same people-first culture that started it all.

When you join Harnish Auto Family, you become part of a team that values respect, collaboration, and professional growth. We invest in our employees through competitive pay, benefits, training programs, and real opportunities for career advancement in a fast-paced and supportive environment.

Our team also believes in giving back. From supporting local charities and community events to participating in programs throughout the Puget Sound region, we are proud to be deeply connected to the communities we serve.

If you’re looking for more than just a job—if you want to build a career with a company that values people, teamwork, and long-term success—Harnish Auto Family is the place to grow. Apply Now!