Project manager

Project manager with Incident Management

Seattle, WA

Contract (Onsite)

Key Responsibilities

Major Incident Management

Act as the lead for major incidents, ensuring timely escalation and resolution.

Facilitate and manage war room sessions involving all required responder groups.

Drive incident resolution by coordinating technical teams and tracking action items.

Ensure incidents are managed in compliance with service level agreements (SLAs).

Manage internal and external incident communications, including status updates and impact reporting.

Technical Resolver Groups

Collaborate with technical resolver groups to:

Diagnose incidents

Identify root causes

Provide solutions or temporary workarounds

Service Desk Coordination

Ensure the Service Desk performs:

Accurate initial incident logging

Timely customer updates throughout the incident lifecycle

Problem Management

Partner with the Problem Manager to:

Lead Root Cause Analysis (RCA) following major incidents Document findings and corrective actions Support continuous service improvement initiatives

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.