Front Desk Manager

Description

Job Overview: The Front Desk Manager works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities:

• Demonstrates excellent customer service, communication and time management skills.

• Monitors and Controls Electronic Security Control Systems.

• Responds to emergency situations in a timely and efficient manner.

• Monitors and controls access to the building.

• Creates weekly schedules for Front Desk staff.

• Maintains daily log, records and forms.

• Resolves and follows-up on all complaints/issues.

• Maintains a safe and secure environment throughout the building/property(s).

• Follows safety procedures and maintains a safe work environment.

• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications:

• High school diploma or equivalency required. College level courses in business or hospitality preferred.

• Must possess strong customer service background.

• Two (2) to three (3) years of business experience in similar position preferred.

• Computer literacy

• Command of information system hardware/software is preferred.

• Effective written and verbal communication skills.

• Multiple language fluency is desirable.

• Strong customer service, communication and interpersonal skills required.

Special Requirements:

• Ability to lift up to 50 lbs.

• Standing, sitting, walking and occasional climbing

• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.

• Ability to detect auditory and/or visual emergency alarms.

• Ability to work extended/flexible hours, weekends, and attend Board meetings as required.

• Driving when necessary.

• Excellent organizational skills and project management

• Exceptional communication and interpersonal skills.

• Advanced written communication skills.

• Advanced Microsoft Office skills.

• Knowledge of basic accounting/budgeting procedures.

• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.

• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner

• Ability to conceptualize, plan and organize multiple programs and assignments effectively.

• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.

• Skill in developing and maintaining good working relationships.

What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $45,000 / annually Disclaimer Statement: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.