ETRM Support Analyst

ETRM Support Analyst

Location: Houston, Texas (Onsite)

Schedule: 9/80

Contract: 12+ Months on W2. Can extend

Role Overview

The Trade Floor ETRM Support Analyst provides functional business and operational support for Triple Point Commodity XL (TPT-XL). The role partners directly with Front Office, Middle Office, Scheduling, Logistics, Risk, Settlements, Accounting, and Operations users to maintain reliable trading processes. Responsibilities include incident triage, application troubleshooting, controlled configuration and reference-data maintenance, daily process monitoring, and user guidance.

Key Responsibilities

• Serve as the primary Level 1/Level 2 support contact for TPXL users across trading, scheduling, logistics, risk, settlements, accounting, and operations.
• Troubleshoot and resolve functional and data issues involving trade capture, pricing, valuation, positions, risk reporting, scheduling, inventory, and settlements.
• Support traders, schedulers, and operations personnel during market hours by assessing business impact, communicating status, and restoring service.
• Configure and maintain TPXL pricing setups, contracts, counterparties, books, portfolios, products, market data, and other business reference data.
• Monitor daily business processes, trade interfaces, batch jobs, workflows, reports, and end-of-day or month-end activities.
• Analyze recurring incidents, identify root causes, and recommend sustainable process or application improvements.
• Own incidents, service requests, and problem tickets through closure, maintaining accurate priorities and user communications.
• Partner with business users, vendors, and application development teams to resolve defects, test fixes, and implement enhancements.
• Create and maintain runbooks, knowledge articles, support procedures, and functional documentation.
• Provide user coaching and training on TPXL workflows, controls, and application functionality.

Required Qualifications

Education: Bachelor's degree in Business, Finance, Information Technology, Computer Science, Management Information Systems, Engineering, or equivalent practical experience.

Experience: Five or more years of experience in TPXL support, ETRM/CTRM application support, commodity operations, trading system business analysis, or trade-floor production support. Demonstrated experience supporting business-critical commodity trading processes is necessary.

Technical Skills: Hands-on experience supporting and configuring Triple Point Commodity XL. Strong understanding of physical and financial commodity trading processes and workflows is required. Working knowledge of the trade lifecycle, including deal capture, pricing, position management, risk reporting, scheduling, settlements, and invoicing is also necessary. Experience with service management tools like ServiceNow or Jira is needed.

Preferred Qualifications

• Experience supporting natural gas, power, LNG, crude, refined products, or NGL trading workflows.
• Knowledge of nominations, scheduling, actualization, inventory, credit, P&L, mark-to-market, and settlements processes.
• Experience with market data administration, price feeds, forward curves, and end-of-day processing.
• Practical SQL or data-analysis skills for investigation and validation.
• Experience supporting global or follow-the-sun operations and on-call coverage.
• ITIL Foundation, business analysis, or ETRM/CTRM certification.