Desktop Support Engineer III (On-Site)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Professional Fairfield, CA, US Requisition ID: 2507 Posted 4 days ago Salary Range: $50.48 - $52.88 hourly Job Summary IT User Services Support: Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support. Please note that this position requires passing a California Law Enforcement Telecommunications (CLETS) background check, and authorization to work in the United States. Responsibilities Provide desktop/laptop/printer and peripheral support to end users, troubleshooting, diagnosing and resolving hardware, OS and application issues. Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers. Primary support provider for Sr. Mgmt., elected officials and VIP staff – very strong customer service skills and tact; must maintain trust with customers and confidential information. Utilize ServiceNow problem management tool to monitor, track and update service needs. Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 OS/troubleshooting and repair, security protocols and basic networking knowledge. Install and configure applications following instruction set as well as create documentation and knowledge articles to streamline support. Coordinate with end user customer; scheduling deployment and support time and any special needs; high attention to customer service and detail. Maintain workload within required SLAs and timelines. Complete all required documentation; ensure customer expectations are met. Education and Experience 3+ years experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment. Experience supporting executive, VIP staff in a business environment. Knowledge, Skills and Abilities Extensive level knowledge of Windows 10/11 OS; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop). Certifications in Windows 10/11/O365 support, troubleshooting and repair; A+ desired. Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer. Physical Demands Must be able to remain seated for extended periods. Regular use of computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age. #J-18808-Ljbffr