Patient Service Representative

Patient Services Representative I (PSR I)We're hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for the patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience in an Outpatient Imaging Center. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience.Location: Seattle Radiology is located on a narrow strip of land between the salt waters of the Puget Sound and the fresh waters of Lake Washington. Seattle is known for its bustling waterfront, lush evergreen forests and the picturesque backdrop of the San Juan Islands. Just beyond the water are two rugged mountain ranges, the Olympics to the west and the cascades to the east.Compensation:The pay scale is $21.41 - $25.49 - $30.34. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities.The pay range listed above is base pay; this position may be eligible for additional compensation, such as shift differential (applied to all evening and weekend hours).Work Schedule:Monday - Friday, Day ShiftBenefits:We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, and a mid-year performance-based salary increase. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate.2 Medical plans to choose from, dental, vision, life and LTDHSA and FSA availableA 401(k)-employer match, with a profit-sharing componentUp to 21 paid days off per year8 paid holidays annuallyLife and disability insuranceLearning opportunities through professional development programsEducational AssistanceDiscretionary mid-year performance based increasePosition Summary:Perform a variety of clerical functions to support the overall Imaging CenterProvide excellent customer service to ensure a positive patient experienceProfessionally and compassionately greet and check in patientsManage busy times in a friendly and efficient mannerVerify and ensure the accuracy of patient demographic and insurance information entered into the medical recordCollect and scan necessary documentationProcess payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance mattersAccurately enter incoming orders in a timely mannerMeet or exceed performance metrics with a focus on quality, accuracy, and timelinessDe-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistanceSupport clinical staff by coordinating smooth patient flowHandle confidential patient information with discretion and compliance with HIPAA regulationsQualifications and RequirementsHigh School diploma or equivalentMinimum of 1 year experience in a customer service position, required.Minimum of 1-year medical office experience, preferredMust be very proficient in computer skills, multi-tasking and working with several software programs at the same timeDemonstrates a professional demeanor in appearance and behavior in all work-related interactionsOur ValuesAs a Radia employee, we'll rely on you to reflect our mission and values.At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.Our values guide everything we do:Excellence – We hold ourselves to the highest standards of clinical quality, accuracy, and safety.Compassion – We treat patients and families with respect, dignity, and empathy.Collaboration – We partner with providers, staff, and communities to ensure seamless, supportive care.Innovation – We embrace continuous improvement and leading-edge technology to better serve our patients.Integrity – We act with honesty, professionalism, and accountability in every interaction.About RadiaSeattle Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Neuroradiology and Musculoskeletal to Interventional. Radia