Director of Community Relations

Director Of Community Relations

Join Silverado Beverly Place in Los Angeles—a memory care innovator proudly ranked among the Top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. Since 1997, Silverado has been dedicated to delivering exceptional care to individuals living with neurodegenerative conditions. We are a certified Great Place to Work® and offer competitive compensation, comprehensive benefits, and meaningful opportunities for growth and advancement.

We are seeking a Director of Community Relations – a passionate and purpose-driven advocate for individuals living with memory impairment in one of the largest and most dynamic markets in the country. This role combines professional outreach, community education, and census development to connect families with personalized solutions that truly change lives.

Be part of a mission that matters. Lead with a memory care innovator.

You bring empathy, resilience, and integrity to everything you do. You listen with intention, build authentic relationships, and thrive in a collaborative, fast-paced environment. You are highly organized, emotionally intelligent, and committed to delivering an exceptional experience to every family and professional partner you serve.

You are familiar with the Los Angeles market, live locally, and are comfortable navigating the unique pace, traffic patterns, and energy of the area.

What You'll Be Doing:

• Generate qualified, professional referrals to support census development
• Build and maintain relationships with new and existing accounts
• Educate professionals and families on Silverado's dementia and Alzheimer's resources
• Promote Silverado services including permanent placement, respite stays, and end-of-life care
• Assess prospective residents for suitability and fit
• Develop and execute sales and marketing strategies and public relations opportunities
• Partner with community leaders to achieve census goals
• Serve as a key member of the Community Leadership team

Qualifications:

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor's degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences

Some Other Things to Consider:

• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver's license and clean driving record required

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility and ongoing training
• Competitive base salary + generous commission plan

Silverado offers the following benefits to eligible employees:

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

Silverado does not accept candidates from outside recruiters or agencies for this role.

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.

EOE/M/F/D/V