Night Supervisor

With offices across the country, A&A services a diverse portfolio of facilities including laboratory and regulated environments, commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First™. The focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers. Job Skills / Requirements This role will encompass the following responsibilities: Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues. Support Operations team by taking preventive action to mitigate company damages Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems. Conduct customer service surveys. Forward customer complaints to proper Directors and/or Operations Managers. Follow up on customer complaint’s/request, status with clients, Directors, Managers, or Supervisors. Update and maintain MSDS (Material Safety Data Sheets). Maintain and follow up on all Radios, Equipment and transportation repairs. When needed will assist Operations Manager with e-mails, follow-ups, and letters. Assist with other duties and projects as assigned. Experience Preferred Two to three years’ experience in customer service, medical facilities Computer literate: Microsoft word, excel, Windows Physical Requirements 75% Walking and 25% Sitting. Lifting up to 50 pounds Required education High school or equivalent Additional Information / Benefits This is a Full-Time position 2nd Shift , Monday to Friday 6pm to 12 am . #J-18808-Ljbffr